American Express Director of Global Regulatory Learning in Albany, New York
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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
The Director, Global Regulatory Learning is responsible for supporting the implementation of the enterprise learning strategy and leading a team in supporting global regulatory and required learning initiatives across the organization. As part of this effort, the Director will lead efforts to enhance the design, development, and delivery of the global regulatory learning program at American Express. As the subject matter expert, the individual will also provide consultative advice to enterprise clients on industry best practices. In addition, the Director will lead the global learning process and protocol to lead and support a sustainable program governance framework. As liaison between business units, subject matter experts and respective learning teams this individual will oversee capacity planning and engage internal and external resources to meet demand requirements.
The Director will also lead program process/functionality improvements through technology to support current and future program enhancements. As the enterprise point of contact for global regulatory learning this individual will be accountable for addressing end-to-end program and process related matters and leading the team in addressing complex inquiries from clients, management, regulators, and learners. This role reports to the Vice President, Global Regulatory Learning & Exam Management.
This is a highly visible and strategic position with significant and regular interaction with senior leaders across the company.
Support the development and implementation of the enterprise learning strategy and program governance to drive innovative, relevant, and sustainable enterprise learning solutions
Lead the day-to-day operations associated with enterprise Regulatory and Required learning and liaise with clients and SMEs to develop, launch, and track learning initiatives
Continue to innovate, enhance, refresh, and upgrade the current state of the annual regulatory learning strategy to deliver the best-in-class program at AXP; ensure learner interaction, engagement, and efficacy of all learning initiatives
Partner with stakeholders to understand business priorities and consult on best-in-class, scalable and modern learning solutions
Lead the development of learning solutions that are relevant and delivered flawlessly - with high impact and appropriate measures in place
Increase social and informal learning initiatives and incorporate into learning design.
Lead and oversee the analysis, design, development, implementation, and evaluation of structures and processes that support the core learning and development technologies
Support audit and exam related requests as it pertains to global regulatory learning program, process and/or procedures, as appropriate
Oversee the provision and analysis of learning metrics, and resultant recommendations for improvement; lead the team in providing insights into the success of the overall program components
7-10 years of Learning and Development experience within a highly regulated environment is preferred, to understand the regulations and be able to instill them through learning and development
Strong experience in Adult Education with an emphasis on leading curriculum development and e-Learning solutions.
Strong’ experience in project management and capacity planning
Strong complex problem solving is required; issues with content, assignments, and analytics/tracking will require issue resolution
Experience with Learning Management Systems (Cornerstone preferred).
Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and lead desired business outcomes to support enterprise strategy
Exceptional Stakeholder Management: Proven ability to effectively collaborate, partner and consult with global senior leaders, business partners and subject matter experts to bring together competing priorities and ultimately drive business results.
Innovator: capacity to be a change agent - not afraid to challenge the status quo. Experience leading change management leveraging new technology, tools and/or processes.
Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional, virtual teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure.
Results Driver: Track record of successfully managing multiple projects at once successfully. Demonstrated ability to meet deadlines, excel in a complex fast paced, team-oriented environment with rapidly evolving business demands.
Self-directed, self-starter – able to both design strategy and execute against it, without immediate supervision
Enthusiastic, resilient and demonstrates the will to win, learn, innovate, and grow!
Preferred Additional :
- Bachelor’s or master’s degree in Learning & Development a plus
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
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Job: Human Resources
Primary Location: United States
Req ID: 22001021
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