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Job Information

ManpowerGroup Lead Specialist in Albany, New York


555 Patroon Creek Boulevard - Albany, New York 12206

Essential job duties

  • Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work

  • Reviews and ensures proper documentation or procedures are used for moderate activities

  • This role covers a combination of staff within the Client Initiated Requests Team, including, but not limited to, helping out with new phone setups with PINs as well as reissuing PINs, and modifying STO's (standing transfer orders).

  • Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers

  • Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process

  • Accountable for regular reporting and analysis requests

  • Typically covers a broad range of responsibilities rather that focusing on one specific role.

  • Recommends and implements programs to solve routine issues

  • Is fully proficient in duties while working under moderate to limited supervision.

  • Other duties as assigned

Required and/or Preferred Qualifications

  • Typically 1-3 years of experience in operations role

  • High School Diploma or GED equivalent. College degree preferred

  • Works well with others in a fully developed work team environment

  • Open minded and adaptable to new ideas in a changing environment

  • Excellent customer service skills

  • Proven excellent verbal/written communication and interpersonal skills

  • Demonstrated leadership skills

  • Ability to work under pressure and meet deadlines

  • Analytical, research and problem resolution skills

  • Comfortable navigating multiple computer systems and applications

  • Proficient in Microsoft Office applications

  • Moderate knowledge of banking policies, procedures and governmental regulations

  • Ability to perform moderate scheduled and non-scheduled maintenance functions

  • Proven ability to handle high transaction volumes accurately

  • Ability to meet production goals

  • Proven ability to handle all customer service inquires and diffuse difficult customer situations independently

  • May train or assist in training new staff

  • Ability to work with minimal supervision in decision making

  • Exceptional attention to detail.

  • Excellent customer service skills.

. Availability for 9AM-6PM with the potential ability to work overtime as needed.

* Work from Home

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.