American Express Manager-Compliance in Augusta, Maine
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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
This position will play a critical role within the Line of Business Compliance team supporting U.S. Consumer Personal Loans, Global Dining, Resy and LoungeBuddy, and will be responsible for providing advisory and compliance oversight tor these areas. The position will provide strategic support to drive innovation for the business while building an effective framework for compliance with applicable laws and regulations for U.S. Consumer card products, features, and processes. Particular focus will be dedicated to Global Dining, Resy, LoungeBuddy and CPS Personal Loan product development, marketing strategies, process control, customer communications and complaints.
Provide solution-oriented compliance support to assist business partners reach their goals while meeting compliance requirements.
Review marketing campaign strategies and advertising materials to effectively mitigate compliance risks and provide regulatory guidance on applicability of consumer credit laws including but not limited to Regulation Z and UDAAP.
Drive implementation of policy and regulatory requirements in the areas of UDAAP, general credit card practices, general banking, and other relevant federal, state, and local regulations.
Support new initiatives through the New Product Approval (NPA) process and integration of effective controls, testing and ongoing monitoring into new and existing processes.
Effectively manage the Corrective Action process to support timely closure of gaps and customer remediation where required.
Strong focus on controls and processes with the ability to analyze and implement effective processes.
Develop and maintain strong working relationships with business partners and internal stakeholders (e.g. other Global Risk and Compliance colleagues, General Counsel’s Organization, Operational Excellence, Independent Compliance Testing, Privacy, Internal Audit Group)
Demonstrated proficient knowledge of U.S Consumer closed and open-end credit laws and regulations and banking regulations governing credit card activities and their impact on products, operations, and services.
Experience with digital Mobil products and platforms preferred.
Experience with dining and hospitality benefits .
Ability to research, assess and determine regulatory impact to business initiatives.
Strong leadership skills and proven ability to influence decisions, communicate and collaborate effectively at all levels of the organization.
Strong interpersonal skills to support business partners and proven ability to develop and grow relationships.
Ability to effectively communicate compliance risks and requirements to all levels of staff and management; including the ability to influence others to achieve desired results.
Demonstrated ability to make decisions independently, work well under pressure, meeting deadlines and handle multiple tasks while prioritizing work in a highly deadline-intensive environment.
Excellent written and verbal communication skills.
Prior credit card industry, compliance, legal, or risk experience.
Familiarity with consumer privacy regulations.
Bachelor’s degree preferred.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: United States
Other Locations: US-Florida-Sunrise, US-Arizona-Phoenix, US-New York-New York
Req ID: 21024435
- American Express Jobs