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Job Information

Marriott Senior Director, Business Advisory in Bethesda, Maryland

Job Number 21113640

Job Category Sales & Marketing

Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States

Brand Corporate

Schedule Full-Time

Relocation? N

Position Type Management

Located Remotely? N

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

 JOB SUMMARY

The Senior Director, Business Advisory, is a key member of the Consumer Operations Planning & Services organization, advising on Brand, Marketing, Sales, Revenue Strategy, Loyalty, Partnerships and Emerging Business strategies. The Senior Director will have a particular focus on accelerating performance against Consumer Operations Scorecard KPIs through key initiatives requiring cross cutting discipline connection. The Senior Director will provide advisory services to the Consumer Operations, Technology, and Emerging Businesses organization on complex platforms and projects, while focusing on the strategic priorities for Marriott International.

Success in this role requires strong critical thinking skills, ability to manage complex stakeholder interactions, a proven ability to manage multiple projects at the same time, as well as a willingness to be tested on difficult projects and initiatives. Functions as an advisor, thought partner, and project leader on major Consumer Operations initiatives and programs such as projects to drive customer loyalty and strengthen Marriott’s partnerships and emerging businesses.

CANDIDATE PROFILE

Education and Experience

  • 10+ years’ experience in strategy development, brand management, marketing strategy or product management

  • 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major OR

  • 12+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance

  • Experience managing and defining transformational strategies for business units.

  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity

  • MBA or equivalent preferred

  • Lodging / hospitality industry experience is preferred

CORE WORK ACTIVITIES

Managing Projects and Priorities

  • Functions as a strategic senior technical expert within the department.

  • Develops specific goals and plans to prioritize, organize, and accomplish work.

  • Champions leaders’ vision for product and service delivery.

  • Makes and executes the necessary decisions to keep moving forward toward achievement of goals.

  • Provides direction and assistance to other teams regarding projects.

  • Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.

  • Analyzes information and evaluates results to choose the best solution and solve problems.

  • Reviews vendor proposals and selects appropriate vendor for services/technologies/hardware.

  • Thinks creatively and practically to develop, execute and implement new project plans.

  • Generates and provides accurate and timely results in the form of reports, presentations, etc.

  • Plans, develops, implements, and evaluates the quality of operations.

Delivering on the Needs of Key Stakeholders

  • Understands and meets the needs of key stakeholders.

  • Communicates concepts in a clear and persuasive manner that is easy to understand.

  • Demonstrates an understanding of business priorities.

  • Supports achievement of performance goals, budget goals, team goals, etc.

Providing Technical Support and Consultation

  • Provides technical expertise and technical leadership within own and other teams.

  • Provides recommendations to improve the effectiveness of processes and programs.

  • Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes.

  • Demonstrates advanced knowledge of function-specific procedures.

  • Applies knowledge/judgment to achieve business goals.

  • Foresees, identifies and resolves problems.

  • Keeps up-to-date technically and applies new knowledge to job.

  • Performs other reasonable duties as required for this position.

MANAGEMENT COMPETENCIES

Leadership

  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Leading Through Vision and Values -Keeps the organization's vision and values at the forefront of employee decision making and action.

  • Managing Change -Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

  • Strategic Partnerships -Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

  • Developing Others -Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

  • Technical Acumen – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations, generate innovative solutions to approach function-specific work challenges, and function as a thought leader in his or her area of expertise.

  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

  • Reading Comprehension - Understands written sentences and paragraphs in work related documents.

  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current CDC standards or approved for a medical or religious accommodation.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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