Marriott Senior Program Specialist, Brand Loyalty and Portfolio Marketing in Bethesda, Maryland
Job Number 21112969
Job Category Administrative
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States
Position Type Management
Located Remotely? N
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
This role is member of Global Brand, Loyalty and Portfolio Marketing (BLP) team. This role is an integral part of the Global Brand and Marketing team – supporting key leaders in this organization and program initiatives and execution as directed by leaders. This role supports the SVP and two-three BLP VP’s and provides support on administrative processes, budget tracking, invoice & contract processing, meeting planning, scheduling, communication, and maintaining organized central files on shared drives. Performs administrative and project management functions in support of achieving the team’s objectives. Creates presentations, acts as main conduit between key stakeholders, plans internal meetings and events, supports team initiatives, researches issues, composes correspondence, and schedules and manages appointments and MIHQ meeting needs for SVP and VPs. Handles confidential and sensitive material. Answers questions and provides standard information pertaining to programs being administered, routine details, and other frequently asked questions. Manages org charts, team meetings, time, team communications, supports set up of new team members etc. Some travel may be required to support key events and brand activations.
Education and Experience
4-year degree from an accredited university in Business Administration, Marketing, or related major or
4+ years of relevant professional experience in marketing or related function, demonstrating progressive career growth and pattern of exceptional performance.
Relevant work experience in the areas of brand management, marketing or project management
Experience of managing events, logistics and admin processes
Strong project management skills
CORE WORK ACTIVITIES
Managing Work, Projects, and Policies
Knowledge of the administrative processes related to the position typically gained through several years of related experience.
Knowledge of advanced functions of business software packages primarily all Microsoft Office software; spreadsheet, database, email, meeting management/scheduling, word processing and presentations.
Relevant work experience in the areas of brand management, marketing and project management desired
Experience of managing events, logistics and admin processes desired
Project management in support of team progams/projects.
Organizational and Administrative support for Brand Loyalty and Portfolio Marketing teams
Acts as ‘chief of staff’ for the BLP SVP/VPs scheduling regular team meetings, compiling and following up on meeting agenda, tracking key team deadlines, organizing the files storage on Microsoft Teams / SmartSheet / Shared drive and managing the process for version control of key documents.
Supports team with meeting planning and scheduling, including conference room booking, AV needs, catering, etc.
Maintaining organization and the MS Teams of shared drives, including One Drive & Microsoft Teams
Supports the team with process and work allocation to ensure smooth financial management – including billing and invoice submissions, and budget tracking
Support with creation and management of presentation and meeting decks, including Organization of presentation archive and slide/image library, Content solicitation from global and continent teams
Proficiency in excel, powerpoint, MS Teams and other software for simple editing
Administrative Support, including calendar management, travel booking, expense reports, organization for BLP SVP/VPs that this role supports
Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, MS Teams or in person in a timely manner.
Attends and participates in all relevant meetings.
Presents ideas, expectations, and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Maintains positive working relations with internal customers and department managers.
Manages time effectively and conducts activities in an organized manner.
Performs other reasonable duties as assigned by manager.
Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current CDC standards or approved for a medical or religious accommodation.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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