Marriott Sr. Director, Executive Communications, Planning + Execution in Bethesda, Maryland
Job Number 21098882
Job Category Human Resources
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States
Position Type Management
Located Remotely? N
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
The Senior Director, Change Management and Communications, Planning + Execution is an experienced and skill communications professional and a core member of the Business Transformation Office team.
The Senior Director is a proactive, detail-oriented and hands-on team player who will design, plan and execute change management and communications deliverables for Marriott’s largest and most complex transformations.
They serve as a subject matter expert and hands-on change management and communications practitioner who takes the lead on strategy, planning, content creation and distribution for a wide range of deliverables.
The Senior Director will be a critical business partner for key Marriott executives, regularly consulting on how to deliver best-in-class change management and communication plans and tactics to drive business transformation results by informing, educating and persuading a wide-range of critical stakeholders, including – but not limited to: Marriott senior executives, hotel owner and franchise management company executives, Marriott’s Board of Directors and above- and on-property associates.
This position will regularly interact with senior leaders across the organization and will liaise frequently with key stakeholders. The ideal candidate is a highly motivated communications professional with a background in writing for a diverse set of audiences and a knack for compelling and effective storytelling.
Education and Experience
10+ years’ experience in change management and/or communications planning and execution, demonstrating progressive career growth and a pattern of exceptional performance AND
4-year degree from an accredited university in Communications, Journalism or related, writing-intensive major OR
12+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications
Strong personal leadership, organizational, relationship-building, and negotiation skills.
Outstanding formal and informal presentation skills.
Self-starter with self-confidence, enthusiasm, and strong customer service orientation.
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred
CORE WORK ACTIVITIES
Project Planning + Management
Plans, develops and manages execution of communications, including stakeholder engagement strategy, leveraging Marriott’s communications practices and distribution channels as well as human-centric, change management methodologies
Vets and proactively maintains calendar of key executive communication opportunities, identifies appropriate messaging and delivery vehicles and ensures high-quality deliverables (e.g., speeches, presentations, and collateral) are prepared timely
Ensures executives are adequately prepared to execute communications activities (e.g., speeches, presentations, video and audio recordings, vlogs, podcasts, etc.)
Reviews all proposed communication opportunities to ensure they fit within the existing communication and change management strategy for the organization.
Builds relationships with executives, division and program leadership and project teams as well as other departments within Headquarters and across the continents.
Fosters a team environment that encourages accountability, high standards, and innovation.
Establishes best practices, methods, processes, tools, and templates for successful execution of communications efforts
Makes sure others understand performance expectations.
Ensures that goals are being translated to the team as they relate to tracking and productivity.
Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Conducting Human Resources Activities
Acts proactively when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Establishes and maintains open, collaborative relationships with employees.
Solicits employee feedback.
Observes behaviors of employees and provides feedback to individuals.
Provides information to supervisors, internal clients, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner.
Manages time effectively and conducts activities in an organized manner.
Presents ideas, expectations and information in a concise, organized manner.
Manages group or interpersonal conflict.
Uses problem solving methodology for decision making and follow up.
Performs other reasonable duties as assigned by manager.
Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension - Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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