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Job Information

Marriott Sr. Director, Executive Communications, Planning + Execution in Bethesda, Maryland

Job Number 21098882

Job Category Human Resources

Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States

Brand Corporate

Schedule Full-Time

Relocation? N

Position Type Management

Located Remotely? N

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


The Senior Director, Change Management and Communications, Planning + Execution is an experienced and skill communications professional and a core member of the Business Transformation Office team.

The Senior Director is a proactive, detail-oriented and hands-on team player who will design, plan and execute change management and communications deliverables for Marriott’s largest and most complex transformations.

They serve as a subject matter expert and hands-on change management and communications practitioner who takes the lead on strategy, planning, content creation and distribution for a wide range of deliverables.

The Senior Director will be a critical business partner for key Marriott executives, regularly consulting on how to deliver best-in-class change management and communication plans and tactics to drive business transformation results by informing, educating and persuading a wide-range of critical stakeholders, including – but not limited to: Marriott senior executives, hotel owner and franchise management company executives, Marriott’s Board of Directors and above- and on-property associates.

This position will regularly interact with senior leaders across the organization and will liaise frequently with key stakeholders. The ideal candidate is a highly motivated communications professional with a background in writing for a diverse set of audiences and a knack for compelling and effective storytelling.


Education and Experience

  • 10+ years’ experience in change management and/or communications planning and execution, demonstrating progressive career growth and a pattern of exceptional performance AND

  • 4-year degree from an accredited university in Communications, Journalism or related, writing-intensive major OR

  • 12+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance

  • Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications

  • Strong personal leadership, organizational, relationship-building, and negotiation skills.

  • Outstanding formal and informal presentation skills.

  • Self-starter with self-confidence, enthusiasm, and strong customer service orientation.

  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.

  • Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred


Project Planning + Management

  • Plans, develops and manages execution of communications, including stakeholder engagement strategy, leveraging Marriott’s communications practices and distribution channels as well as human-centric, change management methodologies

  • Vets and proactively maintains calendar of key executive communication opportunities, identifies appropriate messaging and delivery vehicles and ensures high-quality deliverables (e.g., speeches, presentations, and collateral) are prepared timely

  • Ensures executives are adequately prepared to execute communications activities (e.g., speeches, presentations, video and audio recordings, vlogs, podcasts, etc.)

  • Reviews all proposed communication opportunities to ensure they fit within the existing communication and change management strategy for the organization.

  • Builds relationships with executives, division and program leadership and project teams as well as other departments within Headquarters and across the continents.

Leading Team

  • Fosters a team environment that encourages accountability, high standards, and innovation.

  • Establishes best practices, methods, processes, tools, and templates for successful execution of communications efforts

  • Makes sure others understand performance expectations.

  • Ensures that goals are being translated to the team as they relate to tracking and productivity.

  • Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

  • Leads by example demonstrating self-confidence, energy and enthusiasm.

Conducting Human Resources Activities

  • Acts proactively when dealing with employee concerns.

  • Extends professionalism and courtesy to employees at all times.

  • Communicates/updates all goals and results with employees.

  • Establishes and maintains open, collaborative relationships with employees.

  • Solicits employee feedback.

  • Observes behaviors of employees and provides feedback to individuals.

Additional Responsibilities

  • Provides information to supervisors, internal clients, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.

  • Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner.

  • Manages time effectively and conducts activities in an organized manner.

  • Presents ideas, expectations and information in a concise, organized manner.

  • Manages group or interpersonal conflict.

  • Uses problem solving methodology for decision making and follow up.

  • Performs other reasonable duties as assigned by manager.



  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

  • Reading Comprehension - Understands written sentences and paragraphs in work related documents.

  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.