Prime Therapeutics LLC Client Services Consultant Sr. in Bloomington, Minnesota

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Client Services Consultant Sr.Job Description

The Senior Client Services Consultant provides consultative analysis and support to Prime’s Government Programs Client Engagement team and develops strategies to effectively communicate new initiatives, status on projects, and status of issues to clients.

Responsibilities

  • Consult with Account Directors to design, deliver, and monitor reporting for clients; coordinate reporting requests from external clients

  • Manage issues through use of Prime’s IMT tool; enters issues, tracks issues, and documents resolution for clients to include negotiating satisfactory resolution to client escalated service issues, member disruptions, and compliance issues

  • Coordinate and distribute inventory of client reports and communications by client or group of clients

  • Manage client quarterly operational review meeting calendar, coordinate the content in partnership with the Account Directors or Regional Account Directors

  • Support, implement, and manage Client Engagement strategic initiatives and projects, including managing schedule for completion of client specific strategic plans and other key client touch points, coordinating with other areas of the business and coordinating workflow items such as contract renewals, new product offerings, etc. to normalize to a standard

  • Advise on communications and serve as primary interface with Commercial Client Services, Corporate Communications, and Commercial Communications on client communications ensuring consistency of message

  • Collaborate with Account Directors in establishing relationship maps for each client with strategic business plan template ownership

  • Other duties as assigned

Minimum Qualifications

  • Bachelor’s degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required

  • 5 years of Client Service experience in healthcare or insurance

  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

  • Understanding of Medicare Part D and Medicaid regulations

  • Demonstrated experience managing multiple projects

  • Effective verbal and written communication skills

Preferred Qualifications

  • Previous PBM/health care experience

Minimum Physical Job Requirements

  • Constantly required to sit, use hands to handle or feel, talk and hear

  • Frequently required to reach with hands and arms

  • Occasionally required to stand, walk and stoop, kneel, and crouch

  • Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

  • Reports to Manager or Director in the Client Engagement department

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.