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Job Information

Fiserv Service Partner IV - East in Bowling Green, Kentucky

Position Description

What does a phenomenal Client Service Partner IV, Open Solutions do?

The Service Management team within the Fiserv Open Solution Division takes great pride in extraordinary service and provides our clients service with a focus on consulting, pro-active support and project management capacity. As a primary Fiserv liaison, the clients will rely on you to lead the support, maintenance and project management of their technology solutions, so they can focus on their growing business. Scope of responsibility includes working with the client to build their unique engagement plan and delivering superior service based upon agreed plan. You will provide recommendations for streamlined communications, work with internal resources to deliver on operational dedications and provide regular updates to client staff and senior management.

The Senior Service Partner role will give you the opportunity to exercise a wide variety of skills and work with various departments across Fiserv to help the client meet their financial strategies. This is a very meaningful and rewarding position and can lead to growth opportunities within the company. As the client’s champion, you will work with all levels of their organization, and ours. You will also have the support of the entire Service Partner team who are eager to collaborate, and assist with obstacles if needed.

In this role as a Service Partner IV for our Open Solutions team, you will be a fully dedicated Service Partner for two identified clients and will require on site presence minimally once a quarter. Initially, the engagement may require more on site presence.

As a Service Partner IV, you will be responsible for:

  • Work with Client management to understand their strategic direction

  • You will partner with Clients to create the ‘engagement’ by meeting with all areas of their business and determining what should be included

  • We need you to communicate and set Client expectations about the program and build and improve the Client relationship everyday

  • You will be establishing mechanisms to set and manage expectations and ensure on-going control of the program.

  • Since you are responsible for Client happiness, you will meet with them frequently to review and prioritize open cases and to learn about new developments and plans for their business to identify opportunities for additional revenue and/or services to support customer initiatives

  • We will have you work with internal departments and management if necessary to ensure client priorities are understood, and resources are executing on dedications

  • We also want you to balance Client needs with business realities

  • Ability to travel 30%

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Qualifications for consideration:

  • Bachelor’s degree preferred, high school diploma or equivalent

  • 3+ years of experience in Project Management, Software Implementations, and integrations experience required.

  • 3+ years of experience in a client facing, client engagement role.

  • Fiserv knowledge within the Financial Industry space.

Preferred qualifications for consideration:

  • Bachelors’ degree

  • Prior experience with DNA and Fiserv surround products.

About Us

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

In this role you will be aligned with our Open Solutions division which offers multi-charter solutions to banking and credit union clients in a shared services model. Its flagship product, the DNA™ platform, is a real-time, open technology account processing solution for financial institutions seeking a modern technology architecture and looking to benefit from the power of data and integration.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

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