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UnitedHealth Group Bilingual (English / Korean) Senior Service Team Lead - Buena Park, CA in Buena Park, California

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Korean, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work . SM

Senior Service Team Leads are responsible for first-level response and resolution of escalated issues with external and internal customers.

Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.

Primary Responsibilities:

  • Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership

  • Provide expertise and customer service support to members, customers, and / or providers

  • Identify and resolves operational problems using defined processes, expertise and judgment

  • Investigate claim and / or customer service issues as identified and communicate resolution to customers

  • Has great people management skills and excellent interpersonal skills

  • Excellent communication skills (verbal and written)

  • Fast learner

  • Must lead team and motivate them along the way

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's Degree (or higher)

  • 2+ years of member or customer service experience

  • 1+ years of claims processing experience and community development

  • CA Health License or the ability to obtain one within the first 30 days of employment

  • Bilingual fluency in English and Korean

  • Intermediate level of proficiency with Microsoft Word (ability to create documents) and Microsoft Excel (ability to create spreadsheets)

  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • UNET, COSMOS, FACETS or NICE claims platforms experience

  • Ability to create presentations in Microsoft PowerPoint

  • Project Management experience

Soft Skills:

  • People management skills

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers at UnitedHealthcare Employer & Individual . We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Bilingual Korean, management experience, claims, project management, customer service, healthcare, UnitedHealthcare, hiring immediately, #rpo

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