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Job Information

CVS Health Patient Relations Coordinator in Centennial, Colorado

Job Description

The Coordinator of Patient Relations is responsible for

Maintaining an orgranized work flow while establishing priorities among multiple tasks

Develops and maintains patient relationships while providing service to assigned caseload

Manages customer service issues by collaborating with internal teams to reach a resolution

Interfaces regularly with internal and external personnel

Maintains high level of knowledge of programs designed to meet the needs of customers

Perform other related duties as assigned

Required Qualifications

Ability to manage data collection and entry

Minimum of 3-5 years of experience in patient advocacy, customer service and/or case management

Strong verbal and written communication skills

Problem solving and issue resolution

Experience with Word, Excel, Powerpoint, Outlook and other software platforms

Preferred Qualifications

Established record and results of superior customer service

Education

Associates Degree or combined education and experience equivalent to an Associates Degree

Business Overview

At Coram, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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