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Job Information

Bank of America Quality Specialist II in Charlotte, North Carolina

Quality Specialist II

Charlotte, North Carolina;Addison, Texas; Newark, Delaware

Job Description:

Position Summary:

The QA Specialist position will be working in a highly motivated IVR test team that is testing the client interactions with our Integrated Voice Response system. We service Consumer (Deposits and Credit Card), Home Loans and Merrill Lynch (GWIM) clients. We work with other channels like Online Banking, Mobile Banking, Synergy and more. Also this QA Specialist will be working in an Agile environment with Onshore and Offshore resources. Since we test both English and Spanish, this position must be filled with a Bilingual Tester. Working side by side with the developers, designers, the line of business and product owners is rewarding and helps to drive a great working relationship that ends up with a successful deployment to our clients. This position allows the tester to manually test, perform in-cycle automation, and use tools that most testers have not experience, and provides a new opportunity in testing a voice system.

Required Skills

  • Must be bilingual (Spanish).

  • At least 3-5 years’ experience in Software testing. (Both Manual and Automation.)

  • At least 3-5 years’ experience in automation scripting including creation of test automation framework and test scripts.

  • Hands on experience with working in an Agile / Scrum setting.

  • Hands on experience with one or more automation toolsets such as Cyara, Rational.

  • Functional Tester, Rational suite tools, Quick Test Pro (QTP) / Unified Functional Tester (UFT), or Selenium.

  • Hands on experience in Rally, JIRA, Quality Center\ALM.

  • Excellent client interaction and communication skills.

Desired Skills

  • Bachelor’s Degree


1st shift (United States of America)

Hours Per Week:


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .