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Job Information

Bank of America Sr Analyst- Trading Support-8 in Charlotte, North Carolina

Sr Analyst- Trading Support-8

Charlotte, North Carolina

Job Description:

LOB Job Description:

This position will be responsible for providing support for a wide swath of Bank lines of business including, Consumer, Banking, GWIM and US Trust clients; along with these group’s Middle and Back Office Technology teams. This support includes but is not limited to: end to end resolution of incidents within the ITSM framework, managing the software deployment life cycle, provisioning hardware requests (maintaining loaner device pools), assisting in maintaining the fluid assignment of incidents in the ticket management queue, and helping with campus moves (as required). The resource is expected to have excellent technical troubleshooting skills with the Windows OS platform, be flexible with working hours, and have excellent verbal and writing skills.

Required Skills:

Excellent technical skill troubleshooting Windows OS platforms and Window Office Suite (2010/2013). Familiarity with Market Data applications, mobile device (iOS/Android/Blackberry) troubleshooting. The hire must be detail orientated and posses excellent written and verbal communication skills.

Desired Skills:

Experience supporting trading floors preferred, but not required familiarity with Mac OS X a plus

Job Band:

H6

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

LOB Job Description:

This position will be responsible for providing support for a wide swath of Bank lines of business including, Consumer, Banking, GWIM and US Trust clients; along with these group’s Middle and Back Office Technology teams. This support includes but is not limited to: end to end resolution of incidents within the ITSM framework, managing the software deployment life cycle, provisioning hardware requests (maintaining loaner device pools), assisting in maintaining the fluid assignment of incidents in the ticket management queue, and helping with campus moves (as required). The resource is expected to have excellent technical troubleshooting skills with the Windows OS platform, be flexible with working hours, and have excellent verbal and writing skills.

Required Skills:

Excellent technical skill troubleshooting Windows OS platforms and Window Office Suite (2010/2013). Familiarity with Market Data applications, mobile device (iOS/Android/Blackberry) troubleshooting. The hire must be detail orientated and posses excellent written and verbal communication skills.

Desired Skills:

Experience supporting trading floors preferred, but not required familiarity with Mac OS X a plus

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21051728

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Michelle Ridout

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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