S&P Global Principal Analyst, Customer Experience & Commerce in Charlottesville, Virginia
Principal Analyst, Customer Experience & Commerce
New York, NY,, Charlottesville, VA, Toronto, Canada and Virtual
11 (Internal Use Only)
As an Analyst, you will be expected to work under the supervision of a Research Director within a geographically dispersed, global team. Daily activity will involve vendor briefings, client inquiries, report production, and advisory work.
You will focus on specific topics within our customer experience and commerce research and closely follow technology innovation, vendors, and market evolution. We will work collaboratively with the right candidate to define their coverage across areas that may include sales technology, account-based marketing and - or digital customer service channels including chatbots, messenger and social engagement.
What s in it for you:
Are you passionate about customer experience technology? Are you curious about how this sector is evolving as a result of innovation and emerging technologies? Do you enjoy writing, leveraging data and collaborating with clients? The objective with this role will be to develop expertise in your field and provide support for the broader team coverage, with the intent to develop sufficient expertise to enable you ultimately to work independently with minimal supervision. You will also be asked to attend industry events and, as appropriate, provide media commentary in order to build influence for 451 Research.
As a Customer Experience & Commerce Analyst, you will join a team of accomplished industry analysts that are experts on the evolution of the customer journey. As a member of the team you will assist and, in some cases, lead a variety of our commerce and payments research efforts, including briefing with technology vendors, writing reports, analyzing survey data and presenting to clients. Your primary responsibility will be to cover technology vendors in either B2B CRM, B2B Sales and Marketing or Customer Service technology Landscape.
A successful candidate should have a minimum of 5 years applicable experience in a journalism, research or analysis role. Important qualifications include:
Strong writing skills with experience producing research reports or in-depth articles
Comfort with basic data analysis. Ability to communicate quantitative findings and recommendations in written and conversational business formats
Strong verbal communication skills and presentation experience
Background or expertise in Customer Experience Management Technology required
Bachelor s or Master s degree
At S&P Global Market Intelligence, we know that not all information is importantsome of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
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SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visitwww.spglobal.com - marketintelligence.
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