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Job Information

USAA Director, Innovation in Chesapeake, Virginia

Purpose of Job

We are currently seeking to fill a Director, Innovation position. This leader will work in one of our USAA office locations to include San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, or Chesapeake, VA within the Claims Innovation team supporting New Business Models and Innovation.

Supports USAA's strategic objectives by researching, testing, and deploying innovations related to strategically defined focus areas. Accountable for managing the end-to-end innovation process and determining the feasibility and viability of innovation concepts to include early stage research, ideation, design, incubation, prototyping, piloting and developing a business case and the in-market operationalization plan. Responsible for determining the business need for innovation concepts and overseeing the project progress of those concepts from idea to implementation and post-implementation evaluation.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

Primary Responsibilities:

  • Identify and manage existing and emerging risks that stem from business activities and the job role.

  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follow written risk and compliance policies and procedures for business activities.

  • Strategically leads team to provide innovative solutions for problems and needs assessment of USAA business partners and members to review opportunities for innovation concepts, evaluate viability and feasibility, initiate business and/or market assessments, and introduce/execute new capabilities for USAA members and employees.

  • Governs and manages the full project lifecycle within a prioritized portfolio and ensures alignment to LOB and enterprise strategy and supports allocation of appropriate resources across matrixed teams.

  • Prioritizes innovation ideas, which meet the criteria for consideration and assigns projects to team members based on scope, complexity.

  • Manages a project portfolio budget and allocates financial resources to innovation initiatives appropriately based on cost analysis findings.

  • Oversees contract negotiations and supplier selection decisions.

  • Builds alliances and relationships with key stakeholders across the enterprise and pursues government contracts for additional funding when necessary.

  • Provides the team with guidance, technical training and identification of professional development opportunities to increase employee knowledge of process improvement and change management techniques and strengthen their ability to effectively manage projects of various scales.

  • Builds and manages a high performing team of analytical and business professionals through ongoing execution of recruiting, training, retention, coaching and support, performance management, and related managerial activities.

  • Manages innovation platforms to include platform KPI development and management, roadmap management, and market development. Improves business partner outcomes through platform utilization.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Minimum Requirements:

  • Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

  • 8 years of experience managing releases, and/or executing the launch of effective innovation solutions or strategic initiatives; to include 2 years of experience in Innovation, R&D, new product development, or startup.

  • 3 years of direct team lead or management experience required.

  • Extensive experience in business case development, project coordination and working with enterprise teams to deliver project results.

  • Extensive experience with business research method, process engineering methods and change management initiatives.

  • Experience gathering and assessing data for KPI management and completing Cost/Benefit Analyses.

  • Broad company-specific and industry-specific knowledge.

  • Demonstrated ability to build effective cross-functional relationships with employees of various levels throughout the organization.

  • Experience effectively work with both internal and external partners on business development opportunities and teaming agreements.

  • Extensive knowledge of the ideation and product development life cycle

  • Knowledge and application of risk and compliance framework with experience integrating risk mitigation strategies while developing innovative strategies and concepts for business initiatives.

Preferred Experience:

  • Experience managing complex projects and prioritizing resources against a portfolio of innovation concepts or new business initiatives aligned to line of business or enterprise strategy

  • Highly collaborative with proven ability to influence executive level buy-in and build effective enterprise and vendor relationships/partnerships

  • Familiarity with claims process, and/or previous experience collaborating with claims experience to deliver new solutions

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700*( this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.