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WeHireAmerica-Veterans.jobs is a service of HR Policy Foundation and DirectEmployers Association. These two non-profit organizations are providing this free resource to help educators, policy makers and job seekers understand the great employment opportunities available here in the U.S. at some of America's biggest and best companies.

Job Information

Labcorp IT Specialist / Client Product Support in Cincinnati, Ohio

  • Install, test, configure, troubleshoot and repair hardware/software for desktop support

  • Evaluate the nature of customer issues to determine the proper resolution

  • Document all calls in the ticketing system in an accurate and timely manner

  • Provide support to both LabCorp's eProducts and Enterprise software applications

  • Setup, process and schedule eProduct requests received by LabCorp sales team

  • Maintain customer's online access including software training and software installation and hardware installation.

  • Respond to all customer inquiries within in a timely manner

  • Ensure follow-up and completion of all outstanding client issues

  • Perform preventative maintenance and application updates as necessary

  • Work closely with teammates and direct supervisor to ensure completion of all job duties.

Requirements

  • Experience in a IT field support is preferred

  • Prior experience troubleshooting hardware, software and networking issues

  • Previous experience in a customer service position

  • Experience in the healthcare industry is a plus

  • IT Certifications are plus; A+ or Net+ * Strong communication skills; both written and verbal

  • Ability to work independently or in a team environment

  • Flexibility to work long hours

  • Should be able to drive to clients' office for service calls

  • High school diploma or equivalent is required

  • Associates degree within Information Technology or Computer Science is preferred

Shift

1

Schedule

M-F 8AM-5PM

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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