Labcorp IT Specialist / Client Product Support in Cincinnati, Ohio
Install, test, configure, troubleshoot and repair hardware/software for desktop support
Evaluate the nature of customer issues to determine the proper resolution
Document all calls in the ticketing system in an accurate and timely manner
Provide support to both LabCorp's eProducts and Enterprise software applications
Setup, process and schedule eProduct requests received by LabCorp sales team
Maintain customer's online access including software training and software installation and hardware installation.
Respond to all customer inquiries within in a timely manner
Ensure follow-up and completion of all outstanding client issues
Perform preventative maintenance and application updates as necessary
Work closely with teammates and direct supervisor to ensure completion of all job duties.
Experience in a IT field support is preferred
Prior experience troubleshooting hardware, software and networking issues
Previous experience in a customer service position
Experience in the healthcare industry is a plus
IT Certifications are plus; A+ or Net+ * Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Flexibility to work long hours
Should be able to drive to clients' office for service calls
High school diploma or equivalent is required
Associates degree within Information Technology or Computer Science is preferred
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
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