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Job Information

T. Rowe Price College Savings Associate in Colorado Springs, Colorado

A career at T. Rowe Price says you want to contribute and make a difference at a leading global investment management firm where success results from the dedication our associates have in building success for our clients. We are a growing organization of associates from diverse backgrounds, experiences, and perspectives.We take a long-term view on associates and their careers. Our associates do phenomenal work with purpose, and as a result, we provide growth opportunities through in-person and online training, management development programs, and career development on the job.If you are seeking a meaningful work experience along with a workplace culture that thrives on teamwork, we invite you to explore the opportunity to join us.

Role Summary:

Provides high-quality support to clients with moderately complex service requests on a daily basis.

Responsibilities:

Under general supervision, assists clients by responding to phone, electronic correspondence, and other inquiries regarding company products, services, and procedures.

Responds to straightforward client questions on product features and provides more advanced technical assistance. Influences client adoption of digital capabilities.

Investigates issue resolution in client accounts. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.

Reviews daily unresolved client inquiries to ensure proper follow-up and closure. Assists junior colleagues in resolving outstanding issues.

Qualifications:

Required:

-High school/secondary school or the equivalent combination of education and relevant experience AND

-1+ years of total relevant work experience

Preferred:

Licenses: 6/63

Customer Service Experience

Back-office Processing Experience

Job Family: Services & Operations

Track: Contact Center Services

Level: S2

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on–now, and over the long term.

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