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WeHireAmerica-Veterans.jobs is a service of HR Policy Foundation and DirectEmployers Association. These two non-profit organizations are providing this free resource to help educators, policy makers and job seekers understand the great employment opportunities available here in the U.S. at some of America's biggest and best companies.

Job Information

American Express Manager Learning Technology - VIRTUAL in Concord, New Hampshire


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

How will you make an impact in this role?

  • Lead all aspects of and maintain efficient function of the HRIS, which may include installation, customization, development, maintenance, and upgrade to applications, systems, and modules.

  • Provide technological support, troubleshooting, and guidance to HRIS users.

  • Collaborate with executive leadership and HR staff to identify system improvements and enhancements; recommends and implements solutions.

  • Manage permissions, access, personalization, and similar system operations and settings for HRIS users.

  • Program custom functions and documentation such as automated queries, filters, macros, and reports.

  • Compile or assist with the acquisition of sophisticated data reports, summaries, and logs for senior executives and CEG colleagues

  • Serve as lead representative and liaison between CEG, information services, external vendors, and other partners for HRIS development and implementation projects.

  • Ensure system compliance with data security and privacy requirements.

  • Maintain knowledge of trends and developments in HRIS providers, vendors, and technology.


Skills and Qualifications:

  • Excellent verbal and written communication skills

  • Excellent interpersonal skills

  • Excellent organizational skills and attention to detail

  • Strong analytical and problem-solving skills.

  • Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals

  • Proficient with Microsoft Office Suite or related software

  • Detailed understanding of all areas of information systems with a highly technical understanding of at least one commercial HRIS product

Preferred Skills and Qualifications:

  • 3 years work experience doing functional technology role(s)

  • Strong working knowledge of Learning Management Systems (LMS), preferable Cornerstone OnDemand

  • Strong communication skills, including ability to communicate technical jargon into non-technical terms

Additional Details:

  • Location:VIRTUAL; role must support East-Coast hours

  • Workplace Flexibility:Full time.

  • Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

  • American Express offers a fantastic and diverse working environment. High performance is rewarded continually

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Human Resources

Primary Location: United States

Schedule Full-time

Req ID: 21000011