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Job Information

Laboratory Corporation of America Clinical Lab Problem Resolution Specialist - Hospital Services in Dublin, Ohio

Would you like to be a part of a team that plays a critical role in providing quality patient care and improving lives? Come join us at LabCorp!

LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care. LabCorp reported net revenues of over $10 billion in 2017.

The North Central Division of LabCorp Diagnostics services patients and clients throughout a 9 state region, providing over 4,700 comprehensive diagnostic testing options. Come grow with us!

Candidate must possess knowledge of medical terminology used in a clinical lab setting. Prior experience in a call center preferred.

As a Customer Service Support Representative, you will serve as a liaison between the laboratory and our hospital customers in response to inquiries and problems. This involves researching, troubleshooting and resolving customer problems. Our Customer Service Support Representative performs a wide variety of administrative/clerical duties.

Responsibilities of the Customer Service Support Rep:

  • Use your medical experience and knowledge to respond to customer inquiries and problems

  • Research complex issues and questions using multiple databases

  • Ability to work with internal and external resources to deliver expedited problem resolution

  • Provide education and status on customer requests

  • Assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred

  • Demonstrated ability to listen, collect data, prioritize requests and manage conflict

  • Follow procedures and departmental processes

  • Non Technical applicants who meet the qualifications will also be given consideration for this position.

Requirements:

  • High School Diploma or GED equivalent required. Bachelor's degree highly desired

  • Previous experience in a customer service role required

  • Experience working in a contact center/call center environment and/or healthcare industry, such as a physician's office or hospital highly preferred

  • Knowledge of Microsoft Office suite required. Experience with Salesforce.com and/or Laboratory Information Systems preferred

  • Strong verbal and written communication skills and excellent ability to listen and respond

  • Must be courteous with strong customer service orientation

  • Excellent multitasking abilities required

  • Strong flexibility and the ability to manage and adapt to changing priorities quickly

  • Bilingual in English and Spanish highly desirable

Requirements

License/Certification/Education: This position requires a Medical Technologist Degree w/2 years of experience.

Shift

1

Schedule

Tuesday-Friday, 7:30am to 4:00pm; Saturday 7:00am to 3:30pm

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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