Laboratory Corporation of America Clinical Lab Problem Resolution Specialist - Hospital Services in Dublin, Ohio
Would you like to be a part of a team that plays a critical role in providing quality patient care and improving lives? Come join us at LabCorp!
LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care. LabCorp reported net revenues of over $10 billion in 2017.
The North Central Division of LabCorp Diagnostics services patients and clients throughout a 9 state region, providing over 4,700 comprehensive diagnostic testing options. Come grow with us!
Candidate must possess knowledge of medical terminology used in a clinical lab setting. Prior experience in a call center preferred.
As a Customer Service Support Representative, you will serve as a liaison between the laboratory and our hospital customers in response to inquiries and problems. This involves researching, troubleshooting and resolving customer problems. Our Customer Service Support Representative performs a wide variety of administrative/clerical duties.
Responsibilities of the Customer Service Support Rep:
Use your medical experience and knowledge to respond to customer inquiries and problems
Research complex issues and questions using multiple databases
Ability to work with internal and external resources to deliver expedited problem resolution
Provide education and status on customer requests
Assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred
Demonstrated ability to listen, collect data, prioritize requests and manage conflict
Follow procedures and departmental processes
Non Technical applicants who meet the qualifications will also be given consideration for this position.
High School Diploma or GED equivalent required. Bachelor's degree highly desired
Previous experience in a customer service role required
Experience working in a contact center/call center environment and/or healthcare industry, such as a physician's office or hospital highly preferred
Knowledge of Microsoft Office suite required. Experience with Salesforce.com and/or Laboratory Information Systems preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish highly desirable
License/Certification/Education: This position requires a Medical Technologist Degree w/2 years of experience.
Tuesday-Friday, 7:30am to 4:00pm; Saturday 7:00am to 3:30pm
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
Laboratory Corporation of America
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