HCA, Hospital Corporation of America Scheduler Team Lead in Earth City, Missouri
Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.
At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional a la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs, and participate in our tuition reimbursement and student loan repayment programs.
HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are currently looking for an ambitious Scheduling Team Lead to help us reach our goals. Unlock your potential here!
As a Scheduling Team Lead, you will be responsible for assisting the Central Unit Manager in the area of Scheduling including coordination of staff activities and assists in performing day to day tasks.
What you will do in this role:
•Assist with new hire and continual training and communication for PTAC Central Unit Scheduling staff •Assist with evaluations for PTAC Central Unit Scheduling employees •Answer incoming calls and schedules/reschedules procedures per physician and/or patient request •Communicate with ancillary departments to facilitate scheduling of walk-in/work-inpatients per SSC or facility standards and guidelines •Forward requests for updates to the scheduling dictionary by ancillary departments to the Dictionary Coordinator. •Receive, maintain, and index physician orders per facility and SSC standards and guidelines •Attends in-service presentations, and completes mandatory education week •Provides ongoing training and education to Central Scheduling staff to ensure that policies and procedures are followed. •Meets with the PTAC Central Unit Manager regularly to effectively communicate and resolve research and correspondence issues, set and prioritize goals, improve processes and review productivity. •Assists with staff communication, providing updates, resolving issues, setting goals and maintaining standards. •Assists with all phases of answering account inquires. •Ensure appropriate indexing of physician orders •Assist the PTAC Central Unit Manager in maintaining established departmental policies and procedures, objectives, patient, and customer service policies •Perform quality reviews as required by Parallon/SSC policy. •Work as a liaison between team members, facility staff members, and SSC staff •Assist with payroll activities for team members (i.e., time cards, lan edit sheets) •Assist manager with developing team goals and action plans
EDUCATION High School diploma or GED preferred.
EXPERIENCE At least one year of related experience required.
Parallon is anindustry leaderin revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named aWorld’s Most Ethical Companyby Ethisphere and is ranked in the Fortune 100.
We are a family 270,000 strong! Our Talent Acquisition team is reviewing applications immediately. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job: *Supervisors Team Leaders & Coordinators
Title: Scheduler Team Lead
Location: Missouri-Earth City-Contact Center
Requisition ID: 27782-197260