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UnitedHealth Group Senior Director, UHC Technical Benefit Operations - Telecommute in Eden Prairie, Minnesota

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry.

Do you have the passion to support our members, customers, and providers? If so, UnitedHealth Care Technology Benefit Operations is the place for you. We create opportunities to deliver technology products supporting UHC Operations in simplifying the member and employee experience, delivering provider services, and enabling cost stewardship and efficiency.  Using data analytics, broad capabilities, artificial intelligence, and the latest technologies made by experts, our people are continually innovating with a purpose to solve real-world challenges — ultimately driving better health care benefit utilization and reduced costs.

As a Senior Director of UHC Technical Benefit Operations, you will lead a team to monitor technology operations to ensure the stability and efficiency of business functions. In this role, you are an advocate on behalf of our business to drive stakeholder trust and confidence that key capabilities will exceed service level expectations and reduce operational disruptions in support of the sole reason we exist: our members, customers, and providers.

You’ll enjoy the flexibility to telecommute* from anywhere within U.S as you take on some tough challenges. Eden Prairie, MN or Boston, MA

Primary Responsibilities:

  • Provide visibility and transparency to technology operations impacting the business via regular and ad hoc meetings and reporting for C-level executives

  • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives by ensuring we have the right “probes” in place to accurately advocate for the health of all things “tech” as they relate to UHC Operations; understand the 'big levers' important to the business and drive accountability for end-to-end system performance (i.e., ability to serve the business)

  • Analyze current operational processes and performance, driving solutions for improvement. Must be able to analyze operations processes to identify challenges and create solutions by effectively working with other groups by motivating, and collaborating, to accomplish objectives including delegating, and/or knowing when to escalate

  • Build and maintain relationships with Line of Business leaders, external partners, and vendors to make decisions regarding operational activity, strategic goals, and Readiness; Collaborate with executive-level management in the development of performance goals and long-term operational plans

  • Must be able to anticipate issues that affect successful outcomes and approach challenges with creative solutions. Also, must be able to interpret input and information that are necessary for making decisions about business processes and impact technology has on them.

  • Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs

  • Connect dots exceptionally well, understand the big picture and dig deep into the details when needed. Understand the technical supply chain. Must understand how services and platforms relate to each other and how they affect outcomes

  • Lead team with integrity and establish and maintain a trusting, inclusive, and productive environment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 10+ years of experience in technology field

  • 5+ years of experience in direct leadership (including duties such as performance reviews, productivity reviews, metrics reporting, etc)

  • 3+ years of experience within one of more of the following: workforce management, contact center operations, back office or the digital space

  • 3+ years of experience in planning and managing operational processes for maximum efficiency and productivity

  • 3+ years of experience establishing best practices, patterns, and templates impacting IT operations

  • 3+ years of experience communicating complex technical concepts to senior leaders

Preferred Qualifications:

  • Experience Healthcare

  • Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands

  • Ability to develop, translate, and executes strategies or functional/operational objectives for a region, line of business, or major portion of a business segment functional area

  • Proven ability to develop innovative solutions for increased productivity

  • Direct others to resolve highly complex or unusual technology problems that affect business operations

  • Superior negotiation skills in both internal and external settings

  • Solid working knowledge of data analysis and performance metrics

  • Local to Eden Prairie, MN or Boston, MA

  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $130,300 to $250,200. The salary range for Connecticut / Nevada residents is $130,300 to $250,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Senior Director, UHC, Tehnical Benefit Operations, Technology, Direct Leadership, Workforce Management, Contact Center Operations, Back Office, Digital Space, Eden Prairie, MN, Boston, MA, Telecommute