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Job Information

UnitedHealth Group VP, Enterprise Readiness, Delivery & Performance - Telecommute in Eden Prairie, Minnesota

If you want to achieve more in your mission of healthcare, you have to be really smart about the business of healthcare. Challenge yourself, your peers and our industry by shaping what healthcare looks like and doing your life's best work.(sm)

Join us to conduct and manage outcomes of various initiatives that include analyzing, forecasting, trending, and presenting information for business planning. Support short and long term operational/strategic business activities - by developing, enhancing and maintaining operational information and processes. Develop and implement effective/strategic business solutions through process re-engineering, governance, and analysis to drive strategic decision-making. Works cross-functionality to establish key business processes, ownership, and define service level agreements while maintaining operational excellence and efficiency.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Lead Enterprise Readiness & Delivery. Provide leadership to and is accountable for the performance and results of diverse enterprise capabilities through multiple layers of management across UnitedHealth Group (UHG)

  • Take ownership of position by proactively leading and influencing business process change, driving performance improvements and transformation projects across Optum’s business portfolios and complex client deals. This includes improving implementation times, making service repeatable and reliable, ensuring reporting and feedback rigor with the customer and internal stakeholders

  • Gain a deep understanding of enterprise capabilities, functional, teams and specific product areas across Optum to drive cross-functional decision-making to ensure sound business decisions

  • Drive continuous productivity within Optum’s product and services to optimize execution across, stabilize performance, and improve quality

  • Identify opportunities and utilize data and technology solutions to streamline processes and automate operations across existing product portfolio

  • Provide leadership to establish performance metrics to excel Optum operational readiness process across the product portfolio

  • Work cross-functionally across the sales and business/ops leadership teams to drive visibility to customer issues and drive process improvement projects to reduce defects and continue to improve processes to reduce implementation cycle time and ongoing operational support costs

  • Ensure all operational readiness deliverables are executed to support critical business initiatives, new product introduction, and on-going management of the operation

  • Evaluate available data to identify and develop practical alternatives to complex situations. Summarizes conclusions and recommendations. Develop and present business recommendations to leadership

  • General understanding of budgeting and forecasting tools, terminology, and processes

  • Onboard, and develop team members providing guidance and structure to establish on-going Readiness playbook focused on operations and governance to drive a 365-day readiness program that supports business and enterprise priorities through application of the Readiness framework

This position requires sound ability to facilitate through customer issues, service provider issues, and business process decisions. This position will also be focused on working across cross-functional teams driving and gaining consensus to identify the best business solution possible to improve our onboarding process. The role will be required to make resource and organizational design decisions as they develop the future state of the business.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree

  • 10+ years of experience within Operations with expertise supporting an end-to-end product, capability, and/or service

  • 3+ years of experience working with Senior Leadership within a large global company

  • 3+ years of experience managing a team

  • Strong EQ expertise with the ability to facilitate cross functional team through major process and business changes

  • Experience managing large capital budgets

  • Proven management and negotiation skills

  • Experience working in a large complex matrix experience

  • Proven ability to manage and drive team performance both in a direct and matrixed environment

  • Strong operational focus with demonstrated project management, change management, and execution skills

  • Self-motivated and able to work with little direct supervision and drive results with disciplined follow-though

  • Strong strategic thinking and business acumen with the ability to align people related strategies and recommendations with business objectives

  • Adaptable and flexible style of collaborating with key stakeholders in setting direction

  • Proven ability to quickly gain credibility, influence and partner with business leaders and the human capital community

  • High integrity with a reputation of a trusted confidential adviser and partner

  • Strong decision-making skills including prioritization of capital investments and business change controls

  • Superior executive presence and ability to communicate effectively to the highest levels of leadership

  • Excellent judgment, problem resolution, team building, negotiation, conflict resolution, budgeting, decision-making, & experience working under continual deadline pressure

  • Perform trending and statistical analysis to make tough business decisions

  • Excellent risk planning skills & risk identification, quantification, & response planning skills

Preferred Qualifications:

  • Advanced degree (MBA, MHA, etc.)

  • Six Sigma certification and process expertise

  • Operational Readiness experience

  • Working knowledge of Optum / UHG / UHC

  • Experience within a healthcare and/or managed care environment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $169,500 to $322,500. The role is also eligible to participate in UHG’s annual bonus and long-term incentive plans. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: telecommute, remote, work from home, Boston, MA, Chicago, IL, New York, NY, Cleveland, OH, Hartford, CT, St. Louis, MO, Minneapolis, MN, Dallas, TX, 921324