McKesson RNA Support Supervisor in Fort Worth, Texas

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.

We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.

Join our team of leaders to begin a rewarding career.

Position Description

The RNA Support Supervisor is a proven leader responsible for guiding and directing the productivity and behavior of Customer Support professionals. The Supervisor will ensure effortless customer service is delivered by achieving customer satisfaction and loyalty. The Supervisor will provide coaching and reporting to assist the team in meeting key performance metrics of the department. In addition, the Supervisor will partner with key stakeholders to ensure all needs of the customers are met.

Minimum Requirements

  • 2 years customer service experience and demonstrated leadership skills, depending on area of assignment may be required to have relevant healthcare/insurance experience

Critical Skills

  • Demonstratedability to create real-time learning opportunities out of everydayscenarios.

  • Excellent and effective businesscommunication skills both verbally and in writing; focus on clear, honestand consistent feedback; willing to have difficult conversations if needed

  • Experience coaching, mentoring,leading and motivating others to meet high performance standards andexpectations; demonstrated employee engagement skills

  • Proficiency in MS Office includingExcel, Word, PowerPoint and Outlook

  • Strong ability to problem solve anddevelop solutions that will move the team and business forward

  • Must have work schedule flexibility, Mondaythrough Friday between the hours of 6AM and 9PM

Additional Knowledge & Skills

  • Working knowledge of customer servicepolicies, practices and systems

  • Aspect, SAP and CRM experiencepreferred, CTI, and WMS experience a plus

  • Additional knowledge of other McKessonBU’s a plus, including Med/Surg, and global sourcing.

  • Demonstrated organization and timemanagement skills

  • Commitment to external and internalcustomer satisfaction.

  • Excellent interpersonal skills especially inconflict resolution


  • 2-year degree in business or related field or equivalent experience

Physical Requirements

  • General office demands

  • Work schedule flexibility Mondaythrough Friday, between the hours of 6AM and 9PM

  • Call center environment

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please

Job: Customer Care

Organization: McKesson Pharmaceutical

Title: RNA Support Supervisor

Location: Texas-Fort Worth

Requisition ID: 18005520