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Job Information

Pfizer Medical CRM Enablement Lead in Global Remote, United States

Role Summary

This role will be responsible for driving Medical Customer Facing Enablement services across Medical Affairs for all BUs and regions. The Medical Customer Facing Enablement Lead will be responsible for the design, governance and communications for the Medical CRM systems. They will strategically collaborate with the Medical Operations Partners (MOPs), Regional Leads across Customer Facing Enablement, Service Design Owners, Medical Affairs Leads, Medical Excellence Leads and other key stakeholders, to deliver and activate key global services for Medical Affairs, including:

  • Operationalizing and driving continuous improvements across Medical Affairs CRM systems, processes and operations, including OneMed (Veeva Medical CRM) and MEDIC CRM system

  • Governance of Medical CRM systems, including request and change management and prioritization

  • Driving adoption and change management for CRM, including the geographic expansion of OneMed

  • Ensuring cross-BU and geographic alignment in our CRM systems wherever possible to enable simplicity and Our Collective Advantage, whilst meeting all local legal and compliance requirements.

  • Development and evolution of the roadmap for Medical CRM at Pfizer through partnership with the Customer Facing Enablement Vertical Lead, Service Design Owners and BM 3.3 Agile Teams, Medical Operations Partners and Medical Affairs stakeholders.

  • Collaboration with Digital, the Medical Content Enablement team, Analytics team and other Biopharma Operations teams on any interfaces between CRM and content management, analytics and other systems in order to meet the needs of Medical Affairs teams.

  • Responsible for the creation of standard training materials and user guides for Medical Affairs colleagues for the use of technologies within this vertical

  • Responsible for ensuring Medical CRM systems meet all the compliance and legal requirements to clearly separate commercial and medical activities, metrics and independence.

  • Collaborate with the Medical operations Partners, Medical Affairs Leaders, Medical Governance, Global Medical Quality Governance and other key stakeholders to enable and inform updates to Policies, Procedures & Addendums, implementation / deployment / training of enhancements and supporting execution of local corporate audits.

  • Collaborate with data stewards to ensure that our CRM platforms have the required high quality HCP master databases, and support processes for data correction and improvement

The successful candidate will have a deep commitment to improving HCP engagement and supporting Medical Affairs, strong communication skills, and a demonstrated ability to quickly understand and optimize processes and drive alignment and change.


  • BA Required; MBA or equivalent Master's-level education preferred

  • 10+ years of pharmaceutical industry experience

  • Experience of Medical Affairs systems, processes and operations required

  • Excellent understanding of Veeva Medical CRM required

  • Cross-BU and/or diversity of job experiences

  • Proven track record of delivering business performance

  • Strong drive for alignment and simplicity to promote Our Collective Advantage

  • Demonstrated history of leading innovation/transformation

  • Drive for optimization/excellence

  • Delivery of exceptional customer services and experiences

  • Track record for building strong cultures

  • Strong ability to drive collaboration and foster highly productive, functional relationships

  • Demonstrated agility and ability to drive program completion in expedited timelines

  • Fluency in English required

Other Job Details

  • Last Date to Apply for the job: December 2, 2021

  • Eligible for Employee Referral Bonus

  • Additional Location Details: This role can be located remote, globally

  • #LI-PFE

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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