Associated Bank Customer Care Representative 1st or 2nd Shift FT Green Bay, Stevens Point, Hales Corners in Green Bay, Wisconsin
If you’re passionate about providing exceptional customer service, making a difference, and contributing to your community, Associated Bank may be the right place for you.
We invite you to view the opportunity below.
Associated’s Customer Care Representative role offers you a great start in banking through our Contact Center located in either Green Bay, Stevens Point, or Hales Corners, WI. Here you can start or elevate your career in banking and learn about many areas within the bank related to customer service, compliance, risk and or retail banking. We are committed to your success and offer an extensive training program to get you started on the right path.
Our Customer Care Representatives are responsible to:
Respond to customer inquires through multiple channels including telephone, e-mail, web chat in a 24 x 7 x 365, award winning Contact Center.
Provide extraordinary customer service to Associated Bank customers ensuring first contact resolution.
Deepen customer relationships by providing knowledgeable product and support advice.
Be a customer advocate while adhering to company policies, procedures and product guidelines.
Listen empathetically and respond to difficult customers calmly and with confidence.
Meet daily quality and productivity standards to ensure department goals are met.
Make a difference to customers by providing them with support and outcomes that benefit them.
Demonstrate a strong work ethic with creative problem-solving and decision-making skills
Like to thrive in a fast paced, results-driven environment
Are professional with a positive attitude
Are agile in a changing environment and be able to adjust one’s approach to a situation, constraints or multiple demands.
Like to learn and navigate comfortably in an ever-changing technical systems environment.
Stay current on frequent policy, product and procedural changes impacting products and customers.
Prioritize and accomplish multiple tasks while effectively servicing customers in a timely manner.
Associated is about Strong Connections. Clear Direction. Real Opportunities. We offer:
Casual dress code
Four week training program
Competitive wage to start earning $15/hour, plus an 8% shift differential for 2ndshift, 10% for 3rdshift and 10% on weekends
Opportunity to grow a career with a leading financial institution in the Midwest
Immediate paid vacation time, sick and holiday pay for Full and Part time
Free Nurse on-site (at some locations)
Sit/stand desks (at some locations)
Tuition reimbursement and online training through our own university
Retirement plans to include a pension plan
Adoption assistance, military leave and more!
At Associated, we succeed together. You’ll:
Experience strong connections with colleagues, customers and the community.
Feel included in the big picture through active, candid leadership communication.
Take advantage of real opportunities to pursue your interests and develop new skills.
Make a difference every day at Associated.
*Equal Opportunity Employer *
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email Careers@AssociatedBank.com.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.
1-2 years customer service, banking, retail, food service, insurance, telemarketing/sales experience, required
High School Diploma or equivalent, required
Mathematical , Beginner
Microsoft Office , Beginner
Operate Office Equipment , Beginner
Verbal Communication , Advanced
Written Communication , Advanced
Other: Attention to detail, Intermediate
General Physical Condition
No unusual physical effort, strain, or discomfort
Job: *Customer Service / Call Center
Title: Customer Care Representative 1st or 2nd Shift FT Green Bay, Stevens Point, Hales Corners
Location: Wisconsin-Green Bay
Requisition ID: 2010903