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Job Information

Bank of America Process Design Consultant I in Greensboro, North Carolina

Process Design Consultant I

Newark, Delaware;Fort Worth, Texas; Charlotte, North Carolina; Las Vegas, Nevada; Greensboro, North Carolina; Kennesaw, Georgia; Jacksonville, Florida; Phoenix, Arizona

Job Description:

Enterprise Job Description:

Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects using six sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. Applies business redesign concepts, practices and DFSS tools. May manage teams to achieve process or project objectives. Processes are within a product or service delivery within a single business unit or department and are typically directed toward improving a single business, product, or function. May be Green Belt or Black Belt certified.

LOB Job Descript ion:

This position is located within Resource Planning and Operations, supporting the Consumer Client Services team. This team is responsible for optimizing consistent client experience through the alignment of resources and capabilities across the Consumer Contact Centers. The primary responsibility of this position is to conduct timely analysis and present recommendations for change that will demonstrate improvement to key operationalmetrics. Candidatewill be engaged in process improvement opportunities across Scheduling and Workforce Management team, and will need to effectively communicate with teammates and business partners on deliverables, timelines, and support needed.

Required Skills

  • 3-5 years of related experience in Operations, Workforce Management, Process Design, or related field

  • Demonstrated outstanding verbal and written communication skills, broad business acumen

  • Experience generating and compiling reports inExcel and Tableau

  • Strong critical thinker with analytical skill set

  • Exhibits the ability to multi-task, strong attention to detail, proficiency with numbers and effective organizational skills

  • Highly collaborative, execution driven and works through influence and engagement

  • Ability to build partnerships across Client Consumer Services

  • Must have strong Microsoft Office skills (Excel, PowerPoint, Visio), with ability to pull together crisp and concise presentation decks.

Desired Skills

  • Knowledge of Bank systems and Call Center Operations environment

  • Workforce Management Experience

  • Operations Experience

  • Process design and project management

  • Data manipulation skills, modeling, forecasting experience


1st shift (United States of America)

Hours Per Week:


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .