CVS Health Cloud Delivery Lead, Senior Advisor in Hartford, Connecticut
The Hybrid Cloud Enablement (HCE) organization leads the end-to-end delivery and operations of cloud services to the CVS Health enterprise. Within HCE's Delivery team, the Cloud Service Delivery Lead is responsible for leading the coordination of activities within the service delivery process. This role will apply consulting and project management methods to engage new and existing cloud customers to guide them through a customer-centric process of cloud service delivery. This role ensures that our customers are led through a thoughtful process that includes clearly defining deliverables, objectives, and timelines, then coordinating the execution of activities to deliver the desired outcome. This role works in coordination with other infrastructure and enterprise teams to clear a path forward to execute the successful enablement of cloud solutions.
Looking for a customer-focused relationship builder with skills in project management and consulting. Must have experience working with cloud technologies. Must be organizationally savvy and adaptable to accommodate a broad spectrum of varying customer needs around technology guidance, process guidance, control and support.
Lead the coordination of activities to deliver cloud solutions
Usher and support customers throughout the cloud enablement process
Transform customer needs into actions with traction
Apply consulting and critical thinking skills to create a customer-centric path forward to cloud enablement
Facilitate the elimination of obstacles that are impediments to progress
Work in partnership with other infrastructure and enterprise teams to:
○ Coordinate the execution of projects relating to cloud enablement
○ Escalate risks/issues that are potential impediments to delivery
○ Assemble appropriate enterprise resources to enable successful delivery
Manage budgetary commitments/utilization for each body of work
Coordinate exploratory engagements that precede formal projects
Provide management overviews, reports and insights on progress and impediments
Lead discussions around your portfolio in activity review meetings
Act as a liaison between Hybrid Cloud Enablement and other infrastructure/enterprise teams throughout the service delivery process
Build trust and positive relationships with key customers
Communicate clearly and engage with IT leaders and staff
Identify required tasks and create a clear set of deliverables, assignments and timelines
Manage the coordination of activities under aggressive timelines
Continuously manage multiple critical projects concurrently
Solve problems with a high degree of customer focus
Apply project management methods to deliver operational improvements and cloud solutions
Zoom in/out from the big picture
Work in a high-volume, time-sensitive environment
-8+ years of project management, consulting experience or related experience
-2+ years of experience in Cloud technologies (IaaS, PaaS, and SaaS)
-Proven track record of managing successful projects and developing positive customer relationships
-Project Management Professional (PMP) Certification
-Strong Business Acumen
-Experience in Healthcare / Retail / Pharmacy Benefits Management
-Experience with management-level reporting and communication.
-Demonstrated teamwork, positive attitude and good rapport with peers and customers
-Ability to multi-task in a fast paced continually changing environment
-High-energy, creativity and inventiveness in overcoming obstacles and keeping processes on track while building customer rapport.
- High School Diploma or GED Required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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