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Job Information

Lincoln Financial Group CX Strategy Support in Hartford, Connecticut

Alternate Locations: Work from Home (Excluding Colorado); Fort Wayne, IN (Indiana); Hartford, CT (Connecticut); Radnor, PA (Pennsylvania)

Relocation assistance is not available for this opportunity.

Level: P2

Requisition #66289

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

The Role

As the Customer Experience Strategy Support, you will perform and delivers on diverse assignments and projects for the Plan Sponsor, Advisor and TPA Customer Experience Strategy team. You will perform and deliver on routine assignments/projects while simultaneously leveraging and applying knowledge of assigned area(s) of responsibility. You will support cross-departmental projects progress and success through communication with stakeholders from across the business unit to secure resources, facilitate discussions/decisions, monitor project activities, and escalate issues as needed.

Responsibilities

  • Communicates across departments/teams to coordinate delivery of projects and ensure alignment of efforts with other organizational initiatives, including system releases and upgrades.

  • Conducts basic competitive intelligence and market research.

  • Coordinates with vendors to address system or process questions and concerns related to project deliverables.

  • Identifies and communicates to management process improvements that reduce workloads or improve quality for his/her assigned area(s) of responsibility.

  • Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.

  • Manages and maintains the Customer Experience intranet site on One and keeps information up to date.

  • Manages day to day responsibilities for various initiatives, this includes but is not limited to data gathering, analytics and reporting, and vendor management.

  • Participates in project meetings with the team and stakeholders from multiple groups to map current and future state processes, define project scope, determine project plans, execute agreed deliverables, and evaluate outcomes.

  • Partners and collaborates with their assigned Customer Experience Strategy team to better understand project objectives, deliverables, help collect voice of the customer, and takes ownership of day to day administration on an as needed basis.

  • Performs and delivers on routine assignments/projects while simultaneously leveraging and applying knowledge of his/her assigned area(s) of responsibility.

  • Performs and delivers on tasks related to the participant and/or plan sponsor/advisor/intermediary experience.

  • Promotes and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

  • Provides training, marketing and communications materials to internal stakeholders by leveraging his/her knowledge of assigned area(s) of responsibility.

  • Works with the Customer Experience Strategy team, and the agile POD when needed

Education

  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) - Minimum Required

Experience

  • 1 - 3+ Years experience in project management and/or marketing that directly aligns to the responsibilities of this role

#LI-JH1

Other Skills and Abilities

  • Ability to perform under stress in cases of emergency, critical or hazardous situations.

  • Ability to work with others in a team environment.

  • Demonstrated solid relationship management skills with internal clients (e.g. management, peers and colleagues).

  • Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

  • Demonstrates solid project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.

  • Demonstrates strong interpersonal skills with a collaborative style.

  • Demonstrates the ability to use sound judgment and discretion regarding confidential information.

  • Finds common ground and can gain collaboration among management, colleagues and peers; can influence outcomes without directing or commanding.

  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

  • Successfully completes regulatory and job training requirements.

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

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