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Job Information

UnitedHealth Group Strategic Account Executive, Key Accounts - Multiple Locations in Hooksett, New Hampshire

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Great account management is result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others.

The Strategic Acct Exec, Key Accounts is accountable for renewing the customer year over year in the 100 - 3,000 lives segment.

Primary Responsibilities:

  • Accountable for customer (employer) loyalty and satisfaction, as measured by survey results and persistency

  • Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor to these customers

  • Establish, cultivate and manage relationships with consultants and brokers, recognizing the value they bring to our customers

  • Create the strategic retention and growth plan for each assigned customer, documenting and maintaining the plan within the formal Strategic Account Plan tool

  • Strategically plan, negotiate and influence the interactions and relationships with customers, their brokers/consultants and internal team members to achieve strategic account goals

  • Responsible for value delivery to customer including plan performance, account management and service results

  • Develop and maintain a detailed knowledge base of assigned customers, beyond the traditional healthcare-focused information/knowledge, to become an extension of the customer's business

  • Facilitate the lifecycle of the customer relationship from RFP to renewal

  • Clearly demonstrate the value propositions for specialty and ancillary business to improve customer growth and retention

  • Select (with the assistance of the Account Coach), lead and leverage a team of internal team members as part of the customer's Strategic Account Team to strategically direct the customer’s relationship with UnitedHealth Group

  • Strategically plan and meet with customers quarterly, identifying trends and offering solutions per the Insight Driven Solutions (IDS) consultative and solutioning process

  • Prepare, host and follow-up an annual strategic planning session with the customer

  • Determine and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer

  • Meet all performance standards (including specific IDS metrics) required as a result of managing and monitoring activities along the customer and IDS life cycles

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Proven track record of over 5+ years of working with senior-level executives for client relationship management and consultation within the Insurance industry in the Key Accts/Mid-Market space

  • 5+ years of strategic and consultative selling experience within the Insurance industry

  • Solid business and financial acumen

  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

  • Undergraduate degree

  • Excellent negotiation / influence, collaboration, and listening skills

  • Excellent messaging, positioning and presentation of information for customer impact and influence

  • Solid work management skills - identify a goal and the steps needed for accomplishment and proactively manage action steps to accomplish goal

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Strategic Account Executive, Key Accounts, Hooksett, NH, New Hampshire, MA, Massachusetts, ME, Maine

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