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Job Information

UnitedHealth Group Strategic Account Executive - Multiple Locations in Hooksett, New Hampshire

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The primary duty of the Small Business Strategic Account Executive is to retain existing business working directly with assigned distribution partners and customers.

The Strategic Account Executive focuses on the small business market segment, those customers employing up to 100 employees.

Primary Responsibilities:

  • Responsible for the sale of renewals and NBEA for both medical and specialty lines in groups of 2-99 eligible subscribers

  • Demonstrates exceptional service through the development of strong relationships with assigned distribution partners

  • Responsible for establishing and maintaining a regular schedule of customer connection points during the plan year. (I.e.-virtual touch points, face to face, written communication)

  • Collaborates sales efforts targeted at potential new and renewal accounts; collaborate with Account Executive to determine appropriate product(s) to position to assigned distribution partners

  • Direct dedicated functional experts (billing, customer service, claims, etc.) on corrective actions / steps to ensure issue resolution

  • Education of distribution partners and customers on new products and offerings

  • Train and consult with distribution partners and employers on enrollment, benefits and electronic service processes

  • Gathers data and identifies trends through strategic analysis of existing cases and offers solutions to meet customer needs

  • Provides internal process improvement strategies (i.e. research issues to analyze root causes and determine corrective action; identify trends in process metrics and service issues.)

  • Influence, demonstrate and train employer groups about UnitedHealthcare's online electronic services, tools, and technologies

  • Coordinates with the Small Business Field Account Managers on account management aspects of supporting existing customers

  • Promotes and supports the Small Business Service Model, partnering with the appropriate service team for issue resolution

  • Participates in special projects as requested by management

  • Demonstrates understanding of national and local market dynamics and trends and how they may impact United Health Group / prospect / customer / and brokers

  • Provide regular updates and analysis with assigned distribution partners, on quarterly bonus and United Advantage qualification and develop strategies to address performance gaps

  • Detailed understanding of all UnitedHealthcare products, services and solutions

  • Ability to navigate UnitedHealthcare internal departments to produce positive service results for clients and the company

  • Ensure the implementation of renewal plan changes are managed through the entire renewal process for both medical and specialty business

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma

  • State Life and Health Insurance License

  • Maintains a valid driver’s license

  • 3+ years of successful sales experience or account mgt experience in the insurance industry; with medical benefit products

  • Demonstrated knowledge of benefits

  • Underwriting, financial and analytical skills.

  • Travel as required

  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

  • Solid problem solving and organizational skill

  • Excellent communication (written and verbal) and listening skills

  • Excellent group presentation and training skills

  • Demonstrated relationship management skills

  • Superior customer service skills including a sense of urgency and ownership for resolving client issues

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Strategic Account Executive, Hooksett, NH, New Hampshire, Massachusetts, Maine, USA