UnitedHealth Group Manager of Operations, Insurance Solutions Office of the CIO - Horsham, PA in Horsham, Pennsylvania

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)


Insurance Solutions Office of the Chief Information Officer has an opening for an experienced manager or project manager to direct the OCIO Management Operations. This is a unique opportunity to work with the senior management team of Insurance Solutions OCIO and the full management team and staff of OCIO on critical strategic planning, communications, staff activities and team development during a period of transformation of our business, technology and workforce to become fast and flexible, grow and deliver a differentiated engagement experience for our consumers. This position interfaces with all OCIO stakeholders including AARP and the Insurance Solutions Executive Management Team.

Primary Responsibilities:

  • Development and execution of key internal and external communications documenting the vision, strategy, and projects of the OCIO organization

  • Development and execution of the OCIO Communication Plan for CIO

  • Responsible for helping CIO manage technology based relationships with AARP, Optum and UHC

  • Responsible for developing message producing key communication for both internal and external stakeholders at all levels for CIO

  • Development and execution of the OCIO Vital Signs Action Plan

  • Responsible for employee engagement activities and annual staff engagement scores

  • Assists CIO staff in management of staff development and management activities

  • Assists CIO in management of staff meetings, team/division meetings, periodic offsite meetings and other activities and development of relevant topics for agendas

  • Assists CIO with planning and management of ASI, external business, and IT interface opportunities

  • Management of Horsham Emergency Response Plan

  • Participate in Emergency Management Team and business continuity plan activities with CIO

  • Liaison to Real Estate for all Horsham, PA activities, including oversight of all OCIO real estate needs

  • Oversight and development of new college hire rotational program

  • Support of new OCIO operating model including change management

  • Responsible for the coordination and completion of projects across various functional areas. Typically, employees in this function are working towards or have achieved certification in project management

  • Provides subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on established project management techniques

  • Makes presentations to management on project updates, project cycle, and expected results

  • Ensures projects are completed on time and in scope.

  • May manage vendor and service providers to define project scope and performance expectations

  • Manages and is accountable for professional employees and/or supervisors

Required Qualifications:

• 5+ years demonstrated project management experience

• 2+ years leadership/supervisory experience

• Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint

• 4+ years demonstrating ability to communicate ideas clearly and concisely to c-level leadership

• Bachelors or higher level degree or equivalent work experience

Preferred Qualifications:

• Ability to work with multiple people to drive results

• Previous Chief of Staff experience

• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

• Experience with Six Sigma, Lean or other data driven approaches or methodologies

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Manager of Operations, Office of the CIO, Chief of Staff, CIO, Insurance Solutions, Horsham, PA, Pennsylvania