Bank of America Tactical Forecasting Analyst in Jacksonville, Florida
Tactical Forecasting Analyst
Newark, Delaware;Greensboro, North Carolina; Fort Worth, Texas; Kennesaw, Georgia; Jacksonville, Florida; Las Vegas, Nevada; Phoenix, Arizona
The primary responsibility of this position is to produce a near term tactical forecast for businesses within the Client Care division. Analyst will own the calculation, input, and analysis of volume and handle time forecast and interpretation of cause and effect to service levels, staffing requirements and other KPIs. Analyst will assist in identifying opportunities to drive efficiency in the business including but not limited to initiative ideation and tracking. Position will partner closely across the forecasting, capacity management, reporting, and workforce management teams.
In-depth knowledge of the bank systems and call center operations environment.
Strong analytical and problem solving skills to effectively communicate with technical and non-technical audiences and quickly elevate any risks or challenges.
Excellent interpersonal skills; positive attitude; team player, flexible.
Crisp written and verbal communication skills, able to lead meetings, follow-up, negotiate and resolve ambiguity.
Excellent time management skills; ability to manage against short deadlines.
Ability to work independently, draw meaningful conclusions and develop recommendations.
Keen attention to detail and strong sense of ownership and accountability for work.
Motivated to work closely with other team members of varying levels of seniority, geographical areas and experience within a cross functional team.
Must have strong Microsoft Office skills (Visio, Excel, and PowerPoint), with ability to pull together crisp and concise presentation decks.
Project Management experience
Strategic and Capacity Management experience
Forecasting and Planning experience
Workforce Management Experience
Six Sigma Certification
1st shift (United States of America)
Hours Per Week:
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Manages People: No
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Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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