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Job Information

Bank of America Team Mgr - Bus Tech Anly- Enterprise PC Refresh Program Manager in Jacksonville, Florida

Team Mgr - Bus Tech Anly- Enterprise PC Refresh Program Manager

Charlotte, North Carolina;Richardson, Texas; Jacksonville, Florida

Job Description:

LOB Job Description:

The candidate will

• Responsible for the successful operation of the banks Enterprise refresh program.

• Responsible for the replacement of all enterprise pc lease return assets.

• Ensure PC deployment initiatives are planned and executed through all stages.

• Plan, organize, monitor and control projects using appropriate tools and techniques to ensure efficient and effective project completion.

• Ensures all work is managed and completed according to pre-defined service level agreements.

• Maintain issues lists, report on team’s progress and escalate roadblocks as needed.

• Ability to quickly identify potential risks.

• Develop and socialize potential risk mitigation strategies.

• Effectively communicate between managers, peers and business partners on deliverables, timelines and support.

• Effective communication is critical to the candidates success.

• Operational management of workflow, staffing and inventory levels.

• Responsible for the management/governance of vendor performance.

• Compliance oversight and management.

• Policy management and process documentation.

• Workflow management, communication, and requirements.

Required Skills:

Required Skills

• Strong management skills, including the ability to prioritize work and meet deadlines.

• Strong communication skills - including speaking and presentation skills.

• Exceptional listening and interpersonal skills with the ability to lead both on-site and virtual teams.

• Excellent leadership skills with the ability to lead and motivate teams.

• Must be detail oriented, a self-starter and able to work independently.

• Experience with managing deployment teams is a plus.

• MS office proficiency (Excel V-Lookups, macros and create forms in SharePoint)

• Able to facilitate large audience meetings

• Analytical skills, with moderate level of expertise in Excel

• Must be able to multi-task and manage time effectively

• Exhibit strong personal commitment, leadership and self-motivation

• Able to build strong leadership partnerships across the LOBs and collaborate on any projects throughout the sites to improve client delight

• Ability to drive operational change - track quality issues to help identify gaps and improve processes

• Open to ideas, with good skills to understand potential impact and ask the right questions up front

Desired Skills:

Detail orientated, strong organization skills, strong communicator


1st shift (United States of America)

Hours Per Week:


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus: