Hyatt Housekeeping Inspector in KANSAS CITY, Missouri
Serenely located within the historic Kansas City Club building, this premier Kansas City destination seamlessly combines the old-world charm of a historic social club with modern luxury and elegance. Drawing on over 100 years of history as the premier social meeting place, The Hotel Kansas City provides a truly unique setting for memorable events, as well as inventive dining and nightlife.
In addition to the hotel's 144 guest rooms are the Town Company, a three-meal restaurant; El Gold, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event-minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.
AHousekeeping Inspector is responsible for the housekeeping staff and inspecting their work on a daily basis to ensure guest rooms are ready and clean in a timely fashion. The inspector creates an experience for our hotel guests by offering them a clean, safe, comfortable room.
Acknowledge and respond appropriately to guest needs and requests.
Report as scheduled and in compliance with uniform appearance standards.
Comply with the company’s safety and security policy, procedure, and protocol.
Receives assignments from the Housekeeping Leader and logs out Floor Master Keys at the start of the shift.
Ensure minibar items are present, correctly positioned and used items are accurately recorded for appropriate rooms.
Prioritize scheduled rooms to be inspected based upon assignments of group rooms or early arrivals. As a standard, checked out rooms should be cleaned before stay-over rooms.
Coordinate with Front Office regarding information about discrepant rooms. Physically check discrepancies to ascertain status.
Notify Room Attendants of any deficiencies found in the room and note on their board. Follow up to re-inspect for correction.
Thoroughly inspect the guest room to prescribed standards using only company approved chemicals and cleaners and manager approved tools/equipment.
Prepare VIP arrival and pre-arrival in room special requests.
Examine rooms, halls, and lobby to determine need for repairs or replacement of furniture or equipment, and makes recommendations to supervisor or manager.
Report Lost and Found items to the Housekeeping Leader, ensuring to bag the item and record the room number, date, and a description of the item found.
Report any damaged or missing items to the Housekeeping Leader.
Report any suspicious looking persons or activity to the Housekeeping Leader.
Other tasks as assigned by the Director of Housekeeping and Director of Rooms.
High school diploma or GED equivalency preferred, but not necessary.
Ability to read and recognize room/suite numbers.
One (1) year of cleaning experience in housekeeping or janitorial services preferred.
Knowledge of chemical cleaning agents and operation of various cleaning equipment.
Ability to be under and follow directions, and perform job functions with limited supervision.
Read English fluently.
Ability to communicate effectively with the public and other colleagues verbally or in written form.
Ability to learn, follow, and enforce standards for cleanliness as they apply to all aspects of guest rooms.
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
Ability to extend arms, scrub, bend, stoop, stand, and walk in public areas for extended periods of time.
OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health safety. Proper clothing and safety equipment (gloves, safety shoes, back belt etc.) must be worn. Colleagues will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damages or lost PPE, or equipment that does not fit properly, to your supervisor/manager.
Ability to lift, push, or pull a minimum of 25lbs on a consistent basis.
Excellent grooming standards.
Flexibility to respond to a variety of different work situations.
Colleagues may be required to work varying schedule to reflect the business needs of the hotel.
Ability to work on your own and as part of a team.
Crouching, stopping, twisting, reaching, extension, fingering/feeling, lifting.
Primary Location: US-MO-Kansas City
Organization: Hotel Kansas City
Pay Basis: Hourly
Job Level: Full-time
Req ID: KAN001643
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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