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Job Information

UnitedHealth Group Manager, Business Systems Analysis - La Crosse, WI or Telecommute in La Crosse, Wisconsin

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Assist in the day-to-day management, operation, and planning of the Business Analysis group. Be a leader, problem solver and supervisor to Business Analyst staff to ensure business and client objectives are met. Work to improve the overall systems of work to meet the highest quality objectives. Serve as a trainer and mentor to other Business Analysts. Serve as liaison between IT development staff and operational units to gather detailed requirements and specifications from users, assist in the design and development of technical solutions, and ensure the technical solutions meet the user’s needs.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Optimize the way we work to increase value delivery, quality, client NSP and employee satisfaction

  • Assist in administration of department policy and procedures directed by department manager to include: performance reviews, handling employee issues, monitoring PTO, timesheet approval, interviewing, oversight of new hire training, professional growth and performance and routine departmental tasks

  • Supervise and mentor Business Analyst staff to ensure that quality and productivity standards are met

  • Communicate productivity and quality concerns to Business Analysis Director and provide input for recommended changes

  • Serve as a liaison between the OptumServe operational departments and OptumServe IT to gather functional requirements for various system enhancements and changes

  • Research and document issues and bugs before reporting these to the developers

  • Foster an agile mindset with product centric development and the empowerment of people and teams

  • Offer guidance to ensure quality creation of backlog items. This involves clarifying the user request / client needs and initial validation that the request is feasible

  • Assist in testing new functionality before it is implemented to ensure it meets business and user requirements

  • Coach, mentor, and train new and existing team members

  • Collaborate, take ownership of initiatives, and makes decisions as part of a leadership team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • United States Citizenship

  • Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86

  • 4+ years of experience in business analysis and/or gathering business requirements with previous leadership or supervisory experience

  • Experience supporting Software Development Lifecycle

  • Experience working as a liaison between IT and the internal user community

  • Knowledge of complex database structures and relationships

  • Knowledge of complex relational databases structures (tables, key fields, table relationships)

  • Understanding of complex business processes that cross many functional operational units

  • Intermediate Microsoft Office programs

  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

  • Undergraduate degree in computer or business-related field

  • Experience in the healthcare industry

  • Experience working in an Agile environment

  • LeSS Experience with CLP

  • Agile Product Management / Agile Life Cycle / Agile Framework Certifications / Less Certification (CLP)

  • Excellent written and verbal communication

  • Excellent facilitation and training skills

  • Solid analytical and problem-solving skills

  • Must be a self-starter

  • Ability to understand complex concepts of software setup, configuration and customization, especially the relationships between database tables

  • Ability to interact and communicate with all levels of personnel and management and be able to effectively perform assigned duties in a team-oriented environment

  • Ability to lead and direct the activities of others

  • Ability to work in a fast paced and dynamic work environment

  • Must possess strong organizational and time management skills and be able to problem solve and propose solutions

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected bylower 48 law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Business Analyst, Business Analysis, Manager, Supervisor, Lead, MedNet, Healthcare, Agile, SDLC, Database Structures, Telecommute, Remote, Optum, UnitedHealth Group, WFH, Work From Home, WAH, Work At Home

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