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Job Information

CVS Health Sales Administration Manager, Medicare KY in Louisville, Kentucky

Job Description

Responsible for assisting in driving the overall sales process by working closely with the Sales Leader, General Manager and Finance through providing timely reporting,broker support and staff broker directional support.

Fundamental Components

  • Manages the contact management process by controlling the lead distribution for brokers, determining lead assignments, collecting results, and selecting the disposition and/or next steps for each lead.

  • Researches, and analyzes performance metrics and other performance related factors for Sales Leader and General Manager. Works directly with Finance as needed for directional input.Identifies, evaluates, and analyzes departmental sales performance. Generates reports and performance data for review and trend analysis.

  • Reviews and analyzed other marketing information (such as the No-Call List) together with lead management performance data.

  • Responsible for the data integrity of all contact/lead management system data.

  • Identifies contact/lead management system enhancements and makes recommendations to appropriate senior management. Serves as System Administrator for the department’s contact/lead management system; performs all system updates as appropriate.

  • Ensures compliance with all state and federal regulations.Conducts system training for sales and administrative staff within an assigned geographic area.

  • Conducts analysis of area membership and other related marketing information.

  • Makes recommendations for direct mailings and volume of printed materials required.

  • May review member marketing materials for accuracy of content. Makes all plan specific revisions as required.

  • Drives sales goal development by identifying trends, conducting competitor analysis and creating sales projections for current and new market launches that have financial impact for the company

  • May participate in the recommendation of departmental process improvements.

  • Attends and helps lead internal sales meetings, trainings, and other company events as requested by management.

  • Conducts Broker meetings without oversight as needed.

  • Travels to attend meetings in the field to support relationship building, review reporting to increase sales.

  • Manages the General Agency sales channel.

Background Experience

  • Appropriate state license to sell insurance as required by state law, subject to product sold.

  • Previous (2-4 years) related telemarketing or direct sales experience, preferably with Medicare.

  • Demonstrated experience of strong communication and presentation skills

  • Ability to use standard corporate software packages and corporate applications.

  • Minimum of 1 year recent and related experience in conducting and interpreting quantitative/qualitative analysis

  • Experience in a sales environment preferred. Bachelor's degree or equivalent experience

  • 2‐4 years related experience


Bachelor's degree or equivalent experience

Percent of Travel Required

0 - 10%

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.