HCA, Hospital Corporation of America Team Lead Technical Services in Macon, Georgia

  • WHY HCA? *

    At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality.

    Additional Facts:


  • Ranked 63 in Fortune 500

  • Computerworld Top 50 Best Places to Work in IT since 2009

  • Named one of the “World’s Most Ethical Companies” since 2010

  • 106 HCA hospitals are on The Joint Commission’s list of top performers on key quality measures

    • SUMMARY OF DUTIES *

    The Team Lead – Technical Services leads the work activities of technical personnel assigned to the hospital and coordinates consistent support of technical services and implementation activity within the hospital. This individual also assists in resolving highly complex issues regarding technical services, coordinates facility technical projects, assists in developing strategies for training and tools for technical services across the division, and champions standardization, utilization, optimization and use of best practices in technical services. The Team Lead oversees facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed. As the Technical Lead within the facility, this individual is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. The Team Lead implements and supports a broad range of facility-based IT&S equipment. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility of the facility technical team are communicated in a timely manner to appropriate division-level support staff. The Team Lead participates in 24x7 on-call support with other members of the division staff. The Team Lead adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment.


  • DUTIES INCLUDE BUT ARE NOT LIMITED TO *

    • Acts as facility lead on all things in the Technical Services Service Line,as well as leadingtechnical project implementations; coordinates infrastructure-based needs for facility based new construction

    • Participates in resource planning and allocates resources to meet goals of the technical services area, IT&S goals and business priorities

    • Organizes, plans, assigns, and monitors completion of work

    • Manages compliance with internal service level agreements and ensures external service level agreements with vendors are met

    • Assists in the development of the budget and develops project cost estimates for division and/or facilities

    • Ensures that service resources are assigned for the timely resolution of technical services incidents and requests

    • Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries

    • Mentors and trains Facility Technical Analysts

    • Participates in facility-based IT project planning, as needed

    • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

    • Actively coordinates and participates in facility-based rounding events

    • Logs and tracks incidents and requests; reviews incident and request tracking databases

    • Collaboratively works with division and corporate IT&S personnel to ensure that division priorities an standards are achieved

    • Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products

    • Manages routine equipment ordering, intake, and inventory process defined by the facility IT Director

    • Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance

    • Communicates and escalates incidents and requests beyond scope of ability to senior service resources

    • Investigates hardware problems and performs minor system hardware and communication connection repairs

    • Aids and trains users on proper use of division and/or facility technology

    • Adheres to and supports HCA IT&S standards, policies and procedures

    • Maintains and protects confidentiality with regard to all aspects of patient care and employee information

    • Adheres to Code of Conduct and Mission & Value Statement

    • Provides 24x7 on-call support based on Facility/Health System staff rotation, and is available for critical event escalations

    • Performs other duties as assigned

    • Qualifications *

    • KNOWLEDGE, SKILLS & ABILITIES *

    • Proactively manages resources and priorities workload

    • Demonstrated ability to multi-task; Possesses strong analytical skills

    • Provides onsite technology support on projects

    • Demonstrates broad knowledge of technology and solutions

    • Demonstrated customer orientation; strength in analytical, math, and reasoning skills

    • Effectively communicates verbally and in writing

    • Demonstrated proficiency in MS Office applications

    • Must be able to drive to assigned sites to complete work

    • Must maintain a physical onsite presence at the assigned facility

  • EDUCATION *


    • Bachelor's degree in information systems or healthcare-related field is preferred
  • EXPERIENCE *

    • Four years of broad technical experience required
  • CERTIFICATE/LICENSE *

    • Basic certification in Cisco equipment or Microsoft Products is highly desirable

    • Valid state drivers license and proof of auto insurance, if applicable

Job: *Information Technology

Title: Team Lead Technical Services

Location: Georgia-Macon-Coliseum Medical Centers - Macon

Requisition ID: 26685-13453