CVS Health Supervisor OTCHS in Miami, Florida

Job Description

As an OTCHS Call Center Supervisor, you will be responsible for

providing daily leadership, management and guidance to the Call Center staff.

As the Supervisor, you are responsible for ensuring superior service for our members

and Health Plan partners by providing information, feedback and coaching to

agents. The Supervisor will also support call center service level

standards by holding teams accountable for results as well as flawless

execution of inbound and outbound calling programs and associated performance

metrics. The Supervisor will also create and support a culture of

inclusion and diversity, ensuring all actions are in complete alignment with

CVS practices, policies and values as well as state, federal and regulatory

requirements.

Required Qualifications

2+ years working experience in a role leading, coaching and

developing teams is required

· 1+ years working experience including strong proficiency with

Microsoft Excel and Word, including knowledge of Access and Power Point

· The ability to lead diverse work groups in a highly

professional and specialized work environment

· Must be able to communicate effectively with all levels and

prepare effective written documents

· Expert level leadership skills and the ability to set high

standards of performance and coach colleagues to continued success

· Ability to assess talent, manage people and motivate others

· Strong interpersonal and relationship building skills

· Excellent oral and written communication skills

· Ability to work in structured, fast paced call center environment

· Analytical skills

Ability to manage

multiple priorities simultaneously

Preferred Qualifications

Experience in call center technologies/applications

Experience working in a call center is highly preferred

Education

Verifiable High School diploma or

GED is required

Bachelor’s Degree preferred

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel at mailto:Advice&Counsel@cvshealth.com

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/