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Job Information

UnitedHealth Group Population Health Coordinator - Worcester, MA in Milford, Massachusetts

Opportunities with Reliant Medical Group. When you join Reliant, you’ll be part of a community-based, multi-specialty, physician-led medical group. Everyone works collaboratively on a common purpose: improving the quality, cost and experience of health care. With the resources of a global health organization - Optum - behind us, we’re at the forefront of value-based care. Supported by a patient-centric business model - integrated care teams focus on the best patient care, rather than volume. Here, you’ll contribute to an exceptional patient experience. Discover a place where you can help shape the future of health care and do your life’s best work.(sm)

This position is responsible for working with patients, providers, and sites to provide data coordination, outreach to patients with chronic illnesses such as diabetes, hypertension, asthma, or behavioral health conditions, arrangement of preventive health screenings, and provision of assistance arranging or coordinating necessary care.

Primary Responsibilities:

  • Contacts patients for the purpose of achieving established outreach program goals. This may include contacting patients via telephone, email and/or direct mailings to stress the clinical importance of receiving their recommended lab work and attending their medical appointments

  • At the request of a Clinician, may place lab order and/or schedule appointments in electronic medical record system

  • Generates reports using Healthy Planet Registry in Epic EMR to identify patients who require additional labs to be ordered as well as identifying patients who are over-due for labs

  • Consults with clinicians to determine required population reports and/or patient lists for analysis and outreach

  • Communicates and collaborates with OPH nurses and care coordination staff to optimize patient care, and supports patient care plans by assisting with linkages to, coordination of, and monitoring identified service needs

  • Attends and participates in site Roster Reviews, and Tier II meetings, when appropriate

  • Recognizes and reports data inconsistencies, gaps in performance, and opportunities to improve results to appropriate personnel

  • Performs all job functions in compliance with applicable federal, state, local and company policies and procedures

  • Complies with health and safety requirements and with regulatory agencies such as DPH, etc.

  • Complies with established departmental policies, procedures, and objectives

  • Enhances professional growth and development through educational programs, seminars, etc.

  • Attends a variety of meetings, conferences, and seminars as required or directed

  • Assists with coordination of external test results ensuring that data is entered into EMR

  • Performs other similar and related duties as required or directed

  • Regular, reliable and predicable attendance is required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Microsoft Office: Excel, Word, Access, and PowerPoint

  • Proficient with data manipulation including the ability to develop spreadsheets, build data tables and extract data

  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

  • High School diploma with additional specialized training

  • Knowledge and understanding of medical terminology

  • Excellent organizational and interpersonal skills

  • Ability to work effectively with all levels of personnel

  • Ability to collaborate closely managers and other staff

  • Effective presentation skills

  • Excellent individual problem solving skills and flexibility

  • Able to work independently and be self-directed

  • Proficiency with electronic medical record systems

Unless certification, licensure or registration is required, an equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements.

Physical Requirement:

  • Physical health sufficient to meet the ergonomic standards and demands of the position

The Organization reserves the right to modify position responsibilities at any time, due to business necessity.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Population Health Coordinator, Coordinator, Population, Health, Data, Data Manipulation, Healthcare, Worcester, MA, Massachusetts