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Harley-Davidson Analyst Warranty in Milwaukee, Wisconsin

At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us? The Harley-Davidson Motor Company Corporate Headquarters in Milwaukee, WI is the site where the first H-D factory - a wooden shed - was built in 1903 in the backyard of the William C. Davidson family home. Join our team as a Analyst Warranty. ## Job Summary The Analyst Warranty role supports Domestic and International Warranty Operations business processes and systems. This position works closely with Domestic and International Warranty Operation Leads, regional Service Managers, and market adjudicators to research, analyze, and resolve Warranty system and process issues and maintain reference documentation. This position will also assist in identifying opportunities for continuous improvement and assist in the development and implementation of special projects and training. ## Job Responsibilities * Reviews warranty claims and approves for payment as required * Keeps pace with claims processing technologies, procedures, and policies. Balances multiple tasks and seeing them through to closure. * Continuously improve dealers' competency around warranty with minimal guidance * Works in a collaborative team environment, recognizing when team members require support and provides support as needed * Assists in developing training for domestic and international dealer and adjudicator personnel as needed * Conducts domestic and international adjudicator audits * Leads dealer engagement efforts with our analytics team and our dealers to drive data insights into dealer warranty patterns. * Provides a high level of expertise and product/process knowledge to warranty adjudicators ## Education Requirements Bachelor's Degree Preferred ## Experience Requirements Required * Typically requires a minimum of 3 years of related experience. * Ability to be self-directed in a remote work environment * Strong analytical process and principle-based problem-solving capabilities * Project implementation experience * Demonstrated teamwork skills * Ability to adapt to changes * Ability to communicate professionally both verbally and written * Ability to work with international partners Preferred * AS400 and SAP system knowledge * Knowledge of Harley-Davidson Warranty Policies are desired We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here. Applicants must be currently authorized to work in the United States. Auto req ID: 10321 Title: Analyst Warranty Job Function: Call Center Company: Harley-Davidson Motor Company Full or Part-Time: Full Time Shift: SHIFT1 Direct Reports: No Travel Required: 0 - 10% Visa Sponsorship: This position is not eligible for visa sponsorship Relocation: This position is not eligible for relocation assistance Nearest Major Market: Milwaukee Job Segment: Developer, ERP, Mid-Range, Web Design, Technology, Research, Creative