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Job Information

UnitedHealth Group Senior Business Process Analyst - Telecommute in Minnesota

Careers with Optum. We built an entire organization around one giant objective; make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on an elite team. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

No industry is moving faster than health care. And no organization is better positioned to lead health care forward than OptumRx.

Putting the consumer at the center of everything we do is critical to our success and executing flawlessly is expected from our members and our clients. We are seeking a Sr. Marketing Business / Quality Analyst as part of the OptumRx Member Experience Governance and Advocacy (OMEGA) data governance team. This position will support all lines of OptumRx business to help drive marketing operations quality improvements, with an emphasis on data quality assurance process and procedures.

We’re looking for a smart, enthusiastic, and creative leader, driven by a common company goal: to help people live healthier lives and to make the health system work better for everyone.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Identify improvements to the OMEGA data quality assurance process - implement enhancements to improve systematic data quality processes and governance

  • Evaluates and executes quality assurance processes to ensure quality standards, procedures and methodologies are in compliance and being adhered to

  • Increase communication and campaign project accuracy rates and reduce quality risks by auditing data files and associated marketing communication project material(s)

  • Define, track, and deliver key quality success measures related to accuracy and timeliness of data governance reviews and associated projects

  • Monitor performance and quality control plans to review and identify any issues or ways to improve data quality associated with member and provider communication projects

  • Partner and consult with all internal and external cross functional teams (e.g. marketing technology & analytics, marketing project management, fulfillment, email operations, creative designers, marketing managers, and client services) to reduce errors by identifying and eliminating underlying systemic risks

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years marketing communication experience, or related field, with an emphasis in quality and procedures

  • 2+ years of people management experience

  • Experience with developing processes, quality standards and adherences

Preferred Qualifications:

  • BA/BS degree

  • Healthcare experience

  • PBM experience

  • Workfront experience

  • Proven ability to complete analysis and/or escalation to resolve non-standard requests and complex problems

  • Excellent written and verbal communications skills

  • Solid track record leading a team; Experience coaching and developing highly engaged teams

  • Solid track record of embracing continuous improvement methodologies and driving detailed solutions to completion with minimal oversight

  • Demonstrates strategic thinking by using appropriate information to diagnose problems, identify root causes, and collaborate with impacted groups to drive decisions

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The hourly range for Colorado residents is $25.63 to $45.72. The hourly range for Connecticut / Nevada residents is $28.27 to $50.29. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

For more information on our Internal Job Posting Policy, click here. (https://hub.uhg.com/policies/human-capital/hiring-employment/Internal-Job-Posting/208)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Senior Business Process Analyst, Business Process Analyst, Business Analyst, Business Analysis, #RPO, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote

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