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Job Information

UPS Ops Admin Assistant II- Illumina in Mira Loma, California

UPS Capital, a financial subsidiary of UPS, is currently seeking a Customer Service Representative for the Parcel Pro group. This position primarily provides customer service by answering high volume of incoming calls and assisting customers with customer accounts, services and questions. The ideal candidate will thrive in a fast-paced office environment and have strong technology, analytical, oral and written communication, problem solving and time management skills.

The Customer Service Representative will provide general administrative support for the office and sales management team. He/She will also provide excellent customer service to internal and external customers via phone and email.

Responsibilities and Duties

  • Resolves customer support challenges in a time-critical environment using problem solving strategies

  • Manages multiple administrative tasks in a fast-paced office with minimal supervision

  • Analyzes customer problems and communicates solutions verbally and/or in writing timely

  • Answers high volume of incoming calls professionally and quickly demonstrating appropriate telephone etiquette

Knowledge and Skills

  • Demonstrates ability to solve problems quickly

  • Maintains a professional demeanor at all times

  • Demonstrates high level of attention to detail

  • Possesses strong verbal and written communication skills

  • Ability to perform routine analysis, document and present results

  • Experience using Microsoft Office products (Excel, Word, PowerPoint and Access) or similar software

  • Bachelor's Degree (or internationally comparable degree) - Preferred

  • Customer Service experience - Preferred

  • Clerical Support experience - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Company: UNITED PARCEL SERVICE

Category: Administrative, Professional

Requisition Number: 298548

Location: Mira Loma,California

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