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Job Information

Caterpillar, Inc. Service Training Staff Consultant in Miramar, Florida

Career Area:

Marketing / Sales / Product Support

Job Description:

Who is Caterpillar? What do we do?

Caterpillar is a world leader in construction and mining equipment—creating innovative, cutting-edge products and services that help our customers build the world around us. With that level of impact comes the platform to care for the world, we work in. That’s why we lead sustainable green initiatives to preserve the environment, help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

What will Caterpillar do for you?

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance and the growth opportunities you expect with a Fortune 100 company.

Job Duties/Responsibilities may include, but are not limited to:

* Provides leadership and consultant services to ensure the relevance, appropriateness, timeliness and quality of all training classes and training materials required to support the worldwide service training efforts within assigned areas of responsibility

* Highest-level non-supervisory job in a career development progression starting with the Instructor and ending with the Service Training Consultant.

  • Advises in the planning, development, coordination and production of all assigned service-training requirements of the service training project/product team

  • Provides technical expertise and advice on multiple data architecture, digital components, and digital platforms to internal customers, business units, marketing organizations, dealers, and subsidiary training operations

  • Mentors all levels of instructors and assists the Service Training Consultants internal and dealer lead

  • Provides consulting services to dealer and company personnel to assist in planning and resolving critical training problems within their area of responsibility

  • Identifies training needs, provides guidance and expertise in development of training programs, solves critical problems, develops and negotiates cost estimates for deliverables submitted to business units and marketing organizations

  • Assists the team leader in developing the operating budget for the service training team

  • Provides leadership and coordinates with other Service Support teams on the design and development of product support strategies

  • Determines material and course content, training aids, media and plans for assigned products. Develops, or works with suppliers to develop, new training material concepts and innovative materials

  • Develops and writes service training products for digital services and edits service-training products prepared by other instructors

  • Makes decisions on the type and quantity of training materials and instruction needed, training media and the method used to produce the material on multiple product lines

  • Assists business units, marketing organization and subsidiaries in preparing and coordinating worldwide training plans for assigned products

  • Serves as company representative and liaison with other company training groups and instructional designers in the development of worldwide service training concepts and strategies

  • Requires travel to marketing organization training centers, dealerships and corporate training centers worldwide to teach specific courses and to consult on service training concepts and strategies

Required Qualifications:

Requires a college degree or 10yrs equivalent experience in progressive training assignments involving classroom instruction, design, development, and delivery of training courses and materials

Top Candidate Will Also Have:

  • Should have extensive experience in staff and field product support / service-related positions with technical expertise on multiple digital components and/or digital platforms

  • Previous experience as a Staff Instructor and materials developer is essential. Must possess good human relation skills and excellent verbal and written communication skills

  • Normal progression to this position would be from the Staff Instructor position.

Skills / Key Competencies:

*Verbal and written communication must be clear, concise and well-articulated

  • Proven ability to manage projects

  • Success in developing strong working relationships across many layers of the organization, outside agencies/suppliers and across cultural boundaries

  • Comfortable working with tight deadlines; must be proactive and able to multi-task

  • Strong presentation skills

  • Open minded and ‘thinks creatively out of the box’, forward thinking

  • Self-motivated with ‘can do attitude’

  • Attention to detail

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers.

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EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

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