Oracle Sr. Principal Customer Success Manager (JoinASE) in Moon Township, Pennsylvania
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our largest and most complex clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Interface at highest levels both internally and within clients. Assigned side projects designed to move the client success organization forward. Required to act as mentor to new CSMs
Provide leadership and expertise in devleopment of tools, processes and activities performed by the CSM group. Recommended 10 to 12 years of professional Information Systems implementation experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
The* Oracle Customer Success Manager* (CSM) position is a high visibility individual contributor role whose core competencies include excellent communication skills, experiences in program governance, ability to facilitate Business Architecture, IT and Roadmap sessions as well as exceptional customer relationship management skills. A CSM must have the ability to identify project design and planning deviation(s) from best practices while aligning to a customer’s business strategy and objectives with an enabling Oracle based solution.
Oracle's Customer Success organization is a focused group of SaaS experts whose mission is to drive successful engagements through the proactive management of all facets of the customer’s SaaS lifecycle from onboarding to renewal. This is an exciting opportunity to participate in and help shape our customers’ journey to the Cloud.
The CSM serves as a leading contributor and valued team member who provides direction, mentoring and thought leadership to our customers. Work is non-routine and situationally complex, involving the execution of advanced functional/technical skills in the area of Human Capital Management (HCM) and Talent Acquisition (OTAC) applications.
Our CSMs primary objectives are as follows:
(1) develop long-term partnerships with their designated customers to ensure they become and remain successful through the realization of value from their Oracle SaaS applicaation investment(s)
(2) achieve a high level of customer satisfaction by advising on application and implementation best practices, provide product adoption and release guidance while serving as a liaison between their customers and Oracle’s internal operations
(3) identify product expansion opportunities through development of adoption strategies and establishment of key business objectives and performance indicators that align to a customer's application strategy
(4) engage with the customer and their implementation partner team(s) to maintain effective communication between relevant parties while ensuring overarching project objectives are achieved
Preferred Qualifications include:
Oracle Cloud functional or technical certification in HCM or OTAC (Taleo) applications
10 years implementing and/or managing SaaS applications
10 years of technical/professional experience with Human Capital Management applications as a power user and/or implementor
Proven experience in SaaS implementations, focused on reviewing project plans, governance structure, team composition and other project related artifacts to assess risk and provide best practice guidance
Proven track record of working across a matrixed organizational structure
Proven ability to utilize a cloud implementation methodology – knowledge of True Cloud Method (TCM) a plus
Strong executive communication skills and presence
Strong negotiating skills
Bachelor’s degree in Business or other related degree and/or equivalent years of experience
PMP and/or Risk Management Certification(s)
Title: Sr. Principal Customer Success Manager (JoinASE)
Location: United States
Requisition ID: 210006CS
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