Fiserv Production Audit Associate in Nashville, Tennessee

Position Description

Production Audit Associate

1st Shift

Hours: 5:00 AM - 1:30 PM, Monday - Friday

Must be available to work overtime as required

Output Solutions at Fiserv delivers business-critical communications to financial institutions, health and property/casualty insurance providers, billers, retailers, travel and entertainment companies and advertising agencies nationwide. With solutions including transactional document production and delivery, card manufacturing and personalization and direct marketing services, we help our clients streamline operations to contain costs, while building customer loyalty and generating incremental revenue.

Business Description:

Output Solutions provides turnkey business communications solutions for the financial services, healthcare, billing, retail, agency, travel and entertainment industries. This group specializes in the production of debit, credit, gift and pre-paid cards; membership and health identification cards; statements; invoices; explanation of benefits and tax forms. The business also provides document management, branded merchandise and direct marketing services, and offers Electronic Document Delivery solutions that allow clients to securely archive and deliver high-volume e-documents, including statements, bills and reports, to their customers.

This position is responsible for auditing each operation and/or process during the manufacturing of plastic cards of a secure operation. Must be able to write legible and perform basic math skills reconciling any discrepancy. Sometimes supervisory or technical assistance may be needed for work except for repetitious work or work that the incumbent earlier performed. Incumbent is expected to retain skills and know-how so that the performance of the same work at a later date will be performed without continuing assistance. This job level requires that an incumbent learn to perform multi-tasking and to focus concentration for extended periods. Satisfactory performance requires basic production skills and some experience with fast pace, high volume production techniques and very good working PC user experience. At this level, ingenuity is sometimes needed to solve work problems and maintain timely work schedules.

The incumbent may sometimes be assigned to assist and help others with work. Requires ability to work from verbal or written instructions, operational data, work routing sheets, and miscellaneous work documents and specifications all in English. Comply with all general work rules including housekeeping, safety, and quality – required to keep own general work area clean and orderly. Incumbent understands that he/she reports to the department supervisor and receives direction and work assignments from that supervisor. The incumbent is expected to perform all duties and tasks within his/her regular department or job and when assigned, in any other department or job to the best of his/her individual skill and ability.


  • Perform repetitious and previously performed work without supervisory and technical assistance. Assistance may be needed for other work.

  • Multi-tasking that requires focused concentration is expected to be learned – must be willing to cross train.

  • Utilizes basic skills and experience background to perform machining and manual tasks.

  • Process transactions necessary for work situations that requires very good working PC user know-how.

  • Improvising sometimes is necessary to solve work problems to maintain work schedules.

  • As necessary, supervisor may assign to assist and help others with work.

  • Work from verbal or written instructions, work specifications, routing sheets, etc.; uses basic math ---- all in English.

  • When assigned perform duties and tasks outside department and job to the best of individual skill and ability.

  • Work overtime, weekends, and holidays as work schedules require. In peak periods additional overtime is required.

  • Comply with general work rules -- responsible for quality of own work, housekeeping of own work area, and to work safely.

Physical Requirements: Work requires incumbent to be mobile and in a standing / walking position with ability to lift up to 50 lbs regularly. Uses hands to handle, finger, or feel objects and to perform keyboarding. Also uses hands and arms to reach and grab objects. Sometimes it is necessary to crouch or kneel. Successful performance requires good vision abilities including close vision.


Education & Experience: Generally high school vocational orientated background or related education is preferred, and typically, 3 months to 3 years of fast pace, high volume production experience or similar background or equivalent combination of education and experience is needed to successfully perform job requirements. Time classified in the specific job classifications does not automatically qualify an individual. In addition to the time guidelines, an individual must meet all other job requirements and a company approved job opening must exist.

Functional Area Skills/Knowledge: Requires very good working knowledge and experience with PC’s – keyboarding, data entry, and information lookup is necessary. Must quickly learn (within 2 weeks) to utilize the appropriate modules of the computerized business system and to update most required work data information. Requires ability to stay under control while working with continually changing multi task work assignments in a deadline work environment. Must have basic machining and/or assembly skills.

Fiserv offers a competitive benefits package which includes health, dental, vision, life, accidental death and dismemberment, short-term disability, and long-term disability insurances, a 401(k) savings plan, a stock purchase plan and a tuition reimbursement plan.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.