Alexion Pharmaceuticals Patient Navigator, Neurology in New Haven, United States
Some opportunities happen only once in a lifetime - like a job where you have the chance to change lives. At Alexion, people living with rare and devastating diseases are our Guiding Star. We are driven to continuously innovate and create meaningful value in all we do to help patients and families fully live their best lives. We value the uniqueness and diversity of our employees and recognize that nurturing the diverse perspectives and strengths of our people translates into innovative breakthroughs for patients.
This position can be remote/virtual, based anywhere in the United States and is designed to specifically support Eastern Standard time zones (standard hours of operations 8:30am EST to 5:00pm EST). Role may require up to 5% travel to existing Alexion sites.
This position is a high-touch Patient Services role centered on delivering personalized support to patients within the Alexion Rare Disease patient journey. The Alexion Patient Navigator (PN) is a key patient-facing role responsible for executing on case management activities spanning from patient welcome and enrollment through onboarding, serving as the primary point of patient contact.
The PN will provide onboarding support from enrollment into Alexion’s OneSource support program through first product administration, including help in navigating insurance approval and site of care selection. The PN will also manage any financial assistance program enrollments or referrals for patients. Additionally, the PN will also provide education on patient services, disease states, and Alexion products, during patient interactions.
The PN will work closely with other key patient and HCP facing roles to support patients and providers throughout the treatment journey. PNs will interact with patients (primarily), and, as needed, physicians, nurses, pharmacists, ancillary staff, and patients/families to ensure timely drug access.
Job Duties & Responsibilities
Patient Support & Navigation (50%)
Act as the primary contact point for case management and onboarding activities specific to the patient
Share materials on the disease, diagnosis, and treatment support with patients when required
Maintain and communicate up-to-date knowledge of the resources available as needed, including approved external resources
Place the required welcome calls to patients and introduce the program
Communicate BI results with patients and help interpret them, as required
Inform patient of financial support eligibility based on available programs
Enroll patient in Alexion financial assistance programs as eligible or refer to external support programs as appropriate
Proactively conduct routine and/or year-end reverification of coverage outreach by working with patients and caregivers, healthcare providers, insurance companies, and Alexion colleagues
Connect the patient to the Alexion patient community and inform them about available advocacy groups for their indication
Assist patients in receiving required vaccinations either through Alexion or other vaccination locations
Practice vigilant documentation and record keeping during all patient interactions as to maintain high visibility into patient case status and ease resolution processes, when needed
Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool
Provider Navigation (30%)
Act as the primary coordinator of all HCP needs across onboarding from case creation to product delivery
Coordinate with other appropriate HCP facing roles to respond to questions from physicians and office staff and address any issues
Place required “welcome calls” with HCPs and confirm required support or obtain missing information
Share required PA/Appeals documentation list with offices and communicate status according to set cadence
Maintain working understanding of the reimbursement process, and leverage knowledge to communicate with internal and external stakeholders while insurance approval is being obtained
Internal Cross-Functional Collaboration (20%)
Develop compliant and collaborative professional relationships with all relevant internal and external customers including but not limited to Field Reimbursement Managers, Regional Account Managers, Customer Operations Representatives, medical accounts, Funding Specialists, Access Specialists, Specialty Pharmacies, site of care staff, and office coordinators.
Effectively escalate access issues by informing the right stakeholders of actions to be taken to resolve any pending items in a timely manner
Collaboratively work with and share responsibilities with other Alexion members and external partners members for pull through of the target patient and HCP experience
Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. case management, social service support, insurance reimbursement, patient advocacy, etc.)
Well-developed, effective communication and problem-solving skills, as well as data entry/computer literacy skills
BA/BS Degree is preferred; patient contact center or patient support program experience is a plus
Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry
Rare disease experience a plus
Deep understanding of insurance coverage and reimbursement processes
Familiarity with managed care and particularly “buy and bill” therapy as well as with reimbursement for infused therapies
Ability to coordinate with cross-functional teams for pull-through of patient care
Experience dedicated to assisting patients/caregivers
Demonstrated success working within cross-functional teams
Strong empathetic, communication and listening skills
Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy
Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment
Demonstrates initiative, teamwork, and accountability
Alexion is a global biopharmaceutical company focused on serving patients and families affected by rare diseases and devastating conditions through the discovery, development and commercialization of life-changing medicines. Headquartered in Boston, Massachusetts, Alexion has offices around the globe and serves patients in more than 50 countries. Further information about Alexion can be found at: www.alexion.com.
Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are commited to fostering a culture of belonging where every single person can belong because of their uniqueness.The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, parental status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees.To begin an interactive dialogue with Alexion regarding an accommodation, please contact accommodations@Alexion.com. Alexion participates in E-Verify.
As a leading employer in our industry, Alexion offers a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, relocation assistance and much more.
AstraZeneca completed its acquisition of Alexion, marking the creation of Alexion, AstraZeneca Rare Disease. If you're interested in career opportunities with AstraZeneca, click here (https://careers.astrazeneca.com/) .