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Job Information

Alexion Pharmaceuticals Specialist - HR Central in New Haven, United States

Some opportunities happen only once in a lifetime - like a job where you have the chance to change lives. At Alexion, people living with rare and devastating diseases are our Guiding Star. We are driven to continuously innovate and create meaningful value in all we do to help patients and families fully live their best lives. We value the uniqueness and diversity of our employees and recognize that nurturing the diverse perspectives and strengths of our people translates into innovative breakthroughs for patients.

Position Summary

The HR Shared Services Tier 1 Support Specialist plays a vital role serving as the primary contact for employees, managers, HR professionals as well as other internal and external business partners and third party entities handling customer service inquiries related to human resources systems, processes and programs. This role requires knowledge and expertise in areas covering benefits, payroll, employee onboarding, HR data, HR policies, and HR systems, including data entry for hire-to-retire transactions such as new hires, promotions, transfers, manager and cost center changes as well as employee terminations.

Principal Responsibilities

  • Responsible for coordinating and scheduling interviews for internal partners with internal and external candidates.

  • Conduct New Hire Orientation and manage the process

  • Accurately log and provides excellent customer service in response to inquiries made via phone, email or case management tool from employees, managers, HR professionals and internal business partners as well as external business contacts.

  • Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.

  • Demonstrate the ability to work effectively in a team environment with general direction while providing support to peers.

  • Participate in other departmental responsibilities as assigned.

  • Scheduling pre-employment activities including background checks and drug screens.

  • Prepare onboarding materials and scheduling of day one activities for new hires

  • Reponsible for collection of I-9 documentation and confirming employment eligilibity through E-Verify for U.S. new hires

  • Work with Managers and Employees in support of Manager and Employee Direct Access

  • Create and schedule travel itineraries and candidate expenses as needed

  • Meet and greet candidates on interview dates

  • Requires being in the office one to two days per week


  • 4+ years experience in an HR support or generalist role

  • Strong analytical skills with attention to detail

  • Strong written and oral communication skills

  • Strong presentation skills

  • Strong interpersonal and customer service skills

  • Ability to follow strict policy guidelines and recognize situations requiring escalation

  • Call center or shared services experience preferred

  • Possess strong computer skills and the ability to work in a fast paced environment

  • Ability to follow standard procedures and scripts

  • Ability to navigate computerized data entry systems and other relevant applications such as Success Factors or Kronos


  • Bachelor’s degree in Business or related field


    Alexion is a global biopharmaceutical company focused on serving patients and families affected by rare diseases and devastating conditions through the discovery, development, and commercialization of life-changing medicines. Headquartered in Boston, Massachusetts, Alexion has offices around the globe and serves patients in more than 50 countries. Further information about Alexion can be found at: www.alexion.com.

    Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, parental status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation, please contact accommodations@Alexion.com. Alexion participates in E-Verify.

    As a leading employer in our industry, Alexion offers a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, relocation assistance and much more.

    AstraZeneca completed its acquisition of Alexion, marking the creation of Alexion, AstraZeneca Rare Disease. If you're interested in career opportunities with AstraZeneca, click here (https://careers.astrazeneca.com/) .