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Job Information

Cardinal Health Remote Customer Service Representative (Part Time) in New Jersey

SHIFT:

Monday - Friday

4.5 hours each day : Schedule is flexible

(22.5 hours per week)

This is a remote opportunity that will initially require brief training in our facility in Whitestone, NY.

Job Family Summary

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution

What is expected of you for success in your role

  • Demonstrates working knowledge of product/service features and how products are used in customers' businesses
  • Demonstrates working knowledge of business practices and procedures
  • Evaluates customer requests and ensures proper action is taken with minimal supervision
  • Provides appropriate level of customer support on moderately complex customer issues
  • Coordinates problem resolution
  • Documents product/service issues and resolution techniques for the benefit of the team
  • Provides comprehensive level of customer support in explaining products/services for alternatives and customer solutions
  • Resolves routine problems/issues

What is expected of you and others at this level in functional success

  • Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
  • Ensures that customers have a positive experience; commits to meet or exceed customer expectations
  • Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success
  • Identifies opportunities to improve efficiency while providing flawless transactions, services and products
  • Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
  • Accountabilities in this role
  • Placing orders via phone/email/fax
  • Running customer reports
  • Working closely with the Distribution Center and Kinray Sale Representatives
  • Answer incoming phone calls from customers
  • Process customer order(s), ask appropriate information for billing purposes and follow up as necessary
  • Respond to customer questions and problems
  • Contact customers to inform them of additional information or payment needed

Qualifications

  • High school diploma/GED preferred, not required
  • Prior computer experience using Microsoft Office systems preferred
  • AS400 system knowledge preferred

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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