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Job Information

Hyatt Assistant Front Office Manager in NEW ORLEANS, Louisiana

Description:

The four diamond, luxury Hyatt Regency New Orleans (1,193-room and 200,000 sq. ft. of meeting space) is seeking a high energy, industry professional for a career activating opportunity as Assistant Front Office Manager.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Assistant Front Office Manager is responsible for supporting all duties of the front desk operation, which includes staff training, inter-department communications, and staff scheduling. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the Front Office Manager.

Duties include:

  • Customer Satisfaction (Guest Feedback, NPS, Medalia, etc).

  • Financial Performance (Up selling, Room Revenue).

  • Showing Initiative, Problem Solving, Staff Training, Team Leading.

  • Manage and motivate the Front Office team in order to provide a high standard of service for customers.

  • Welcome guests and fosters customer loyalty through his/her friendly manner.

  • Develop high quality relationships with guests throughout their stay.

  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

  • Oversee and supervises guest arrivals and departures with the front office agents

  • Provide high level of customer service and maintain a high profile in the day-to-day front office operations.

  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

  • Integrates and trains employees, providing support for skills development.

  • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and punctual.

  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

  • Have a good knowledge of all systems and standard operating procedures of front office.

  • Ensures that group resumes is available and up-to-date.

  • Responsible for short and long term planning and the management of the hotel’s Front Office operations

  • Maintain guest room inventory

  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures

  • Perform all tasks of a Front Office Staff as needed to facilitate service

  • Ensure all operations and cash handling are done per policies and procedures

  • Maintain excellent communication with the housekeeping department

  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

  • Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications:

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

  • 4 years or more of progressive hotel Front Office experience

  • Service oriented style with professional presentations skills

  • Degree from accredited university required. Hotel/Hospitality degree is preferred

  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

  • Clear concise written and verbal communication skills in English

  • Must be proficient in Microsoft Word and Excel

  • Must have excellent organizational, interpersonal and administrative skills

  • Previous experience with hotel operation systems (Opera, HotSOS, Rex, etc.)

  • Ability to work a flexible shift including nights, weekends, and holidays.

Primary Location: US-LA-New Orleans

Organization: Hyatt Regency New Orleans

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: NEW009936

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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