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Job Information

Bank of America Markets Product Support Analyst for FICC Mortgages in New York, New York

Markets Product Support Analyst for FICC Mortgages

New York, New York

Job Description:

The candidate will performas a L2 application support associate in the GBAM MAPS Mortgage team. This role encompasses both technical and application support to the business and drive platform stability efforts. The role involves day to day support and the managing and resolution of incidents and projects. Responsibilities include the support of users on complex and critical systems, the investigation of problems related to supported applications, and responding to requests from multiple places in a timely manner. In addition, the candidate will support critical EOD processes that are paramount to risk management. The associate will work independently, within the team, and with external teams to identify and implement solutions to issues as well as improvements to the current system and processes. Documentation, communication, and tracking of activities is expected.

Required Skills:

  • Experience with FICC Credit Trading Applications and trade life cycle management

  • Strong business application support and problem diagnosis skills

  • Strong desire/ability to jump in and investigate issues, resolve problems, and communicate status

  • Ability to deal with a high pressure Trading environment

  • Manage oneself in and environment of high frequency business and technology changes adhering to release and change management principles

  • Personable, effective communicator with ability to build and maintain partnerships. ability to deal directly with business users and development teams on a daily basis and act as primary liaison

  • Proven ability to handle difficult situations, users and make critical decisions

  • Understanding of financial disciplines

  • Experience working with F/O and/or M/O in a Derivatives Trading business

  • Basic tech skills. MS Office, SQL, Excel, VBA and Unix

  • Willing to be on-call on weekends

  • Must be able to work autonomously and independently solve problems when needed

Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The candidate will performas a L2 application support associate in the GBAM MAPS Mortgage team. This role encompasses both technical and application support to the business and drive platform stability efforts. The role involves day to day support and the managing and resolution of incidents and projects. Responsibilities include the support of users on complex and critical systems, the investigation of problems related to supported applications, and responding to requests from multiple places in a timely manner. In addition, the candidate will support critical EOD processes that are paramount to risk management. The associate will work independently, within the team, and with external teams to identify and implement solutions to issues as well as improvements to the current system and processes. Documentation, communication, and tracking of activities is expected.

Required Skills:

  • Experience with FICC Credit Trading Applications and trade life cycle management

  • Strong business application support and problem diagnosis skills

  • Strong desire/ability to jump in and investigate issues, resolve problems, and communicate status

  • Ability to deal with a high pressure Trading environment

  • Manage oneself in and environment of high frequency business and technology changes adhering to release and change management principles

  • Personable, effective communicator with ability to build and maintain partnerships. ability to deal directly with business users and development teams on a daily basis and act as primary liaison

  • Proven ability to handle difficult situations, users and make critical decisions

  • Understanding of financial disciplines

  • Experience working with F/O and/or M/O in a Derivatives Trading business

  • Basic tech skills. MS Office, SQL, Excel, VBA and Unix

  • Willing to be on-call on weekends

  • Must be able to work autonomously and independently solve problems when needed

Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21063536

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kathryn Dixon

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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