American Express Senior Manager - Product Development in New York, New York
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
The Enterprise Digital Member Experiences team (EDME) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com, Amex Offers, Customer Personalization and Amex communication channels (email, SMS & push notifications).
As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.
We are looking for a product leader to join the Enterprise Personalization, Offers, and Communications (EPOC), team within EDME. This individual will work with technology teams and business stakeholders to define the product vision and build capabilities in the Enterprise Communications platform. In addition to creating features, user stories, and acceptance criteria, this Product Manager will also be tasked with driving the communications platform strategy across the Push Notifications and SMS channels.
Work with business stakeholders to understand needs, prioritize projects, and define clear requirements for technology partners
Own product roadmap and translate business/customer needs to create features, user stories, and acceptance criteria, for owned products and capabilities
Define and drive vision for capabilities and assess KPIs to track performance of communications
Drive collaborative spirit when working with technology, business stakeholders, and key partners across the Enterprise through frequent and open communication
Create solutions to complex technical challenges across various platforms, systems of record, and teams, to deliver scalable and innovative capabilities
Maintain awareness of competitive landscape and industry trends
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.
4 years’ experience working as a product manager/owner
Proven track record of shaping the product vision and delivering digital capabilities
Experience in leading and growing technical products and platforms
Highly collaborative team player with strong communication skills
Thought leader with experience in influencing partners and stakeholders
A passion for all things digital inside and outside of work
Bachelor's Degree in a related field
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: US-New York-New York
Req ID: 22001335
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